Client Experience Manager
8 months ago
Are you a proactive leader with a passion for delivering exceptional customer experiences? We're looking for a Client Experience Manager to lead our service delivery efforts and exceed customer expectations. In this role, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service standards. Your expertise in program management, leadership, and problem-solving will be key as you oversee projects, implement strategies for positive customer experiences, and drive continuous improvement initiatives. If you have at least five years of operations and service delivery experience, along with strong communication and organizational skills, we'd love to have you on board.
Matric certification and ITIL Foundation are required, with additional qualifications such as postgraduate degrees or leadership training being a plus.
Join us in shaping exceptional customer experiences and making a difference
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Client Experience Manager
3 weeks ago
Cape Town, Western Cape, South Africa Somewhere Full timeClient Experience ManagerAbout the Role:We at Somewhere are seeking a dedicated Client Experience Manager to enhance client relationships and drive customer satisfaction. As the primary point of contact, you will be responsible for building strong relationships, providing exceptional service, and ensuring smooth project execution.Responsibilities:Client...
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Client Experience Manager
2 weeks ago
Cape Town, Western Cape, South Africa Rory Mackie & Associates Full timeRory Mackie & Associates is a reputable organization seeking a skilled Client Experience Manager to lead our Retail Investments Operations team. This role offers an attractive salary of $120,000 per annum, commensurate with experience.Job DescriptionThis position involves driving excellence in client service and ensuring the highest standards are maintained...
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Client Experience Manager
2 months ago
Cape Town, South Africa Boldr Full timeA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for bolder impact. - We employ just over a thousand team members...
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Client Experience Manager
5 months ago
Cape Town, South Africa Sigma Connected Group Full timeA bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: you will own and control each client visit on site and plans as an independent Event. You will have Ownership of Executive client visits, including the planning/managing/co-ordination both pre visit and during visit on site. You will be working in partnership with Sector Director...
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Client Experience Manager
6 months ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full time+Onex is hiring a highly experienced Client Experience Manager, to manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA targets and meet contractual obligations. They will also oversee projects and standards to ensure a uniformed and optimized customer...
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Client Experience Manager
1 week ago
Cape Town, South Africa AFRIZAN Full timeAre you passionate about creating seamless experiences and ensuring compliance in complex processes? We are looking for a Client Experience Manager to oversee the technical and operational aspects of Section 37C death claims. This pivotal role ensures processes are efficient, stakeholder interactions are positive, and all legislative requirements are met....
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Client Experience Manager, Ecommerce
2 months ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for bolder impact. - We employ just over a thousand team members...
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Manager, Client Experience Technical
3 weeks ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for bolder impact. - We employ just over a thousand team members...
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Client Experience Manager, eCommerce
2 months ago
Cape Town, South Africa Boldr Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. We employ just over a thousand team members across...
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Client Experience Director
2 weeks ago
Cape Town, Western Cape, South Africa VHRS Full timeJob OverviewWe are seeking a seasoned Client Experience Director to oversee our team of Customer Support Agents, ensuring superior service for our clientele.Key ResponsibilitiesManage, train, and support the Client Experience team to ensure they provide exceptional service to clients.Develop and implement client-centric policies and procedures to meet...
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Senior Client Experience Manager, Ecommerce
2 months ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for bolder impact. - We employ just over a thousand team members...
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Client Experience Manager
5 months ago
Cape Town, South Africa Boldr Full timeClient Experience Manager A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a...
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Digital Content Strategist
3 weeks ago
Cape Town, Western Cape, South Africa Africa-Experience Full timeJob OverviewAfrica-Experience, a leading tour operator in southern and eastern Africa, seeks a skilled Digital Content Strategist & Manager to lead our content initiatives across various platforms. As part of our vibrant team, you will be responsible for guiding and overseeing the content creation process from start to finish. This role involves creating a...
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Client Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeAbout the RoleWe are seeking a skilled and experienced Client Experience Specialist to join our team at Isilumko Staffing in Cape Town. This role involves building strong relationships with investors and financial planners through exceptional service experiences.As a Client Experience Specialist, you will be responsible for delivering tailored solutions to...
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Senior Content Manager
6 days ago
Cape Town, Western Cape, South Africa Africa-Experience Full timeRole OverviewWe are seeking a highly skilled and experienced Senior Content Manager to lead our content initiatives across various platforms. As part of the Africa-Experience team, you will be responsible for guiding and overseeing the content creation process from start to finish.Key Responsibilities:Content Creation Management: Oversee the strategic...
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Customer Experience Associate Lead
2 days ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
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Data Analyst
2 months ago
Cape Town, South Africa iLaunch Full timeAutomate the calculation and reporting of consolidated Customer Experience performance Collect, automate, analyse and continuously provide client experience measurement feedback Analysing client experience measurements and behavioural data Quantitative and qualitative research and analysis Tertiary Qualification 3 Years Data Analytics experience Experience...
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Client Experience Specialist
1 month ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeRelationships and Customer ServiceWe are seeking a Customer Relations Coordinator to join beBee Professionals in Cape Town and provide exceptional customer service and manage customer relationships.The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to handle customer inquiries and...
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Client Experience Officer
6 months ago
Cape Town, South Africa FirstRand Full timeJob Description To create win-win situations with customers through resolving customer queries and/or complaints in order to retain the relationship- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs- Prevent wastage and identify process...
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Senior Client Experience Director
4 days ago
Cape Town, Western Cape, South Africa Boldr Full timeAbout BoldrBoldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide. With a team of over 1,000 members across five countries, we're expanding our presence with the goal of employing 5,000 people by 2027 or sooner.