Technical Support Specialist

4 months ago

Cape Town, South Africa Sabio Full time

Technical Support Specialist - Avaya

Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. At Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.

We are currently looking for a passionate and enthusiastic UC Technical Specialist.

Our UC Technical Specialists bring deep domain knowledge of the solutions employed by our customers, identifying, isolating, and resolving issues within key areas such as VOIP, SIP, and Call Routing. Working closely with their counterparts across the globe, and Technical Specialists within adjacent technical areas, our customers depend on our team to minimise and prevent costly service interruptions, and to get the best value from the solutions.

Key Responsibilities

1. Incident Response, Problem Management, Service Request Fulfillment and Change
Control/Implementation

2. Out of Hours Maintenance TasksRegular demand for this workStandard Managed Services OT payments
3. Client Consultation and AdviceRegular and growing requirements to provide consultation to our clientsProvide advice to enable our clients to get the best value from their solutions

Skills Knowledge and Expertise

Experience working with Avaya UC solutions in enterprise environments, with a strong emphasis on implementation, customization, and optimization.Knowledge of Enterprise call routing, VOIP and SIP.Knowledge of Packet tracing tools like Wireshark, a high level understanding of LAN/WAN/Security protocols, Excellent knowledge of SSH/TLS certificate administration(certificates) A good work working knowledge of VMware and VMware principles 94Good analytical skills and problem-solving abilities, with a keen attention to detail and a track record of delivering innovative solutions to complex business challenges.Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization and convey technical concepts to non-technical audiences. Proven ability to work independently as well as collaboratively in a team-oriented, fast-paced environment, with a commitment to continuous learning and professional growth.Technologies:Experience administering and troubleshooting Avaya Aura systems, including experience with VOIP, SIP, Call Routing.Certifications (Desirable):Avaya ACSS – Avaya Aura Core Components SupportAvaya ACSS – Avaya Aura Communication Applications SupportAvaya ACSS – Avaya Messaging Support

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:Remote/Flexible workPrivate health18 or 23 depending on seniority days paid holiday a year- (this includes three Sabio days)LinkedIn LearningConnectivity Allowance (Cellphone or home internet or combo depending on how the person would like to split it)

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