Specialist, Technical Support

4 months ago


Johannesburg, South Africa Standard Bank Group Full time

Job Description

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Information Studies
Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Delivery Enablement
Technology
5-7 years

Experience gained in providing 2nd level technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other. Proven experience in application of service management processes and frameworks. Having knowledge and experience in Linux Fundamentals, PostgreSQL Fundamentals and Cloud (AWS / Azure) will be advantageous to the role.

Additional Information

Behavioral Competencies:

Articulating Information Challenging Ideas Checking Details Developing Strategies Documenting Facts Establishing Rapport Examining Information

Technical Competencies:

Application Knowledge for Support Application Support Data Analysis and Inference Documenting Service Level Management Service Management Processes Stakeholder Management (IT) Trouble Shooting

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.



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