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Senior Tour Operator
2 weeks ago
Responsibilities:
- Evaluate client requirements based on special interests, needs, and budget constraints
- Provide timely quotations for all requested services
- Make reservations for all requested services
- Acknowledge and respond to written requests from agents
- Maintain communication with agents regarding reservation status, payment terms, deadlines, and booking conditions
- Organize Meet and Greets when necessary
- Manage documentation for all reservations including itinerary planning, travel packs, vouchers, rooming lists, and filing
- Ensure timely invoicing of clients and address any account queries
- Arrange tour guide services as needed
- Negotiate the best rates with preferred suppliers
Qualifications:
- Matric / Grade 12
- Preferably a qualification in Travel & Tourism
Experience:
- 3 years of experience handling group travel within the tourism industry
Competencies:
- Proficiency in written and spoken German would be a great advantage
- Ability to understand complex group itineraries and costing
- Familiarity with Tourplan software is advantageous
- Knowledge of group bookings, quotations, and costings
- Strong negotiation skills with suppliers
- Understanding of customer needs and products
- Excellent knowledge of South African and regional geography
- Strong product and logistical knowledge.
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