Operations Travel Specialist
2 weeks ago
- Managing the reservations process including handling of bookings from confirmed to finalising, including invoicing and travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the the group values
Requirements:
- Must have at least 3 or more years tour operating experience
- Tourplan experience is an advantage
- Wetu experience is an advantage
Knowledge Required:
- A good knowledge on any of the destinations that the group promote within South, Southern and East Africa
- An indepth geographical, logístical and product knowledge of two of the following regions: South, Southern and East Africa
- Good understanding of delivering excellent service to Travel Planner/guests
- An indepth knowledge of Tourplan or a similar booking system
- A willingness and aptitude to learn
- Good organisational ability
- Lateral thinking ability
- Initiative
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