Voice Customer Support for Airline Account

Found in: Talent ZA C2 - 3 weeks ago


Cape Town, South Africa ISTA Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Cape Town, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you

Responsibilities:

  • Handle inbound and outbound customer inquiries through calls, emails, and chat
  • Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries
  • Troubleshoot and resolve customer complaints and issues with empathy and professionalism
  • Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations

Requirements

  • Fluency in English (both verbal and written)
  • Previous experience in customer service, preferably in a call center or airline industry
  • Exceptional communication and interpersonal skills
  • Ability to navigate through computer systems and multitask efficiently
  • Willingness to work in shifts and weekends, as required in a 24/7 operation
  • Must be legally eligible to work in South Africa
  • Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives


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