Senior Inbound Reservations Consultant

6 months ago

Johannesburg, South Africa Cullinan Holdings Full time

Planet Africa Tours offers destination management services to the Japanese market, operating tours across Southern and East Africa. Our expert team has a wealth of knowledge and the connection to deliver an exceptional experience for any travelers visiting from Japan. A combination of local knowledge and an understanding and appreciation of the requirements of the Japanese traveler has made Planet Africa the largest Southern Africa operator in the Japanese market.

The overall purpose of the Senior Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences.

It requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.


Key Responsibilities:
  • Providing expert travel advice to customers that exceeds their expectations
  • Ensuring the smooth operations and excellent on-the-ground management of FIT and Group bookings, managing bookings from quote to finalizing, invoicing, and travel documentation
  • Quoting the most appropriate products and services.
  • Converting quotes into bookings
  • Offering alternatives, cross-selling, and upselling
  • Accurate and timeous loading of bookings into the Reservations system
  • Conducting availability checks
  • Booking of all accommodation and services and reconfirming all services
  • Sourcing and securing alternatives if any availability challenges arise
  • Managing release dates of services booked
  • Resolving any on-the-ground incidents or challenges
  • Managing customer accounts and resolving account queries within set deadlines
  • Quality control of bookings
  • Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
  • High level and frequent interactions on every group with Guides and Tour Leaders
  • Creating opportunities for Planet Africa to earn additional income, e.g. secondary buying, commissions, and optional tours
  • Ensuring that all loops are closed and that every party is always appraised of their duties to ensure the successful operation of FITs and groups

Requirements

Qualification:

  • Grade 12
  • A travel and Tourism qualification is highly recommended.

Criteria:

  • Experienced in consulting, quoting, and operating Inbound FIT and Group bookings
  • Experienced working with the Japanese market
  • Japanese writing and language skills will be highly preferable
  • Very good understanding of working with travel booking systems
  • Solid product, destination, and logistical knowledge of South and Southern Africa

Attributes:

  • Can manage high volumes whilst maintaining a high level of detail and accuracy
  • Skilled communicator who provides quality communication to customers (e.g., quoting, changes, recommendations)
  • Excellent interpersonal skills to maintain customer, supplier, and guide relationships
  • Services and customer experience focused, always understanding and considering the customers' expectations and requirements
  • Maintains quick turnaround times on customer quotations, updates, complaints, and queries
  • Adaptable and enjoy working in a changing environment
  • Exceptional at problem-solving and solutions-driven

  • Senior Inbound Reservations Consultant

    4 weeks ago

    Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

    Job Title: Senior Inbound Reservations ConsultantCullinan Holdings is seeking a highly skilled Senior Inbound Reservations Consultant to join our team. As a key member of our reservations team, you will be responsible for securing and managing FIT and group bookings, ensuring exceptional customer and guest experiences.Key Responsibilities:Booking Management:...

  • Senior Inbound Reservations Consultant

    1 month ago

    Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

    Job Title: Senior Inbound Reservations ConsultantCullinan Holdings is seeking a highly skilled and experienced Senior Inbound Reservations Consultant to join our team. As a key member of our operations team, you will be responsible for securing and managing FIT and group bookings, ensuring exceptional customer and guest experiences.Key...

  • Senior Inbound Reservations Consultant

    2 months ago

    Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

    About the RoleCullinan Holdings is seeking a highly skilled Senior Inbound Reservations Consultant to join our team. As a key member of our operations team, you will be responsible for securing and managing FIT and group bookings, ensuring exceptional customer and guest experiences.Key ResponsibilitiesBooking Management: Manage bookings from quote to...

  • Reservations Management Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Cullinan Holdings Full time

    Job Title: Senior Inbound Reservations ConsultantJob SummaryPlanet Africa Tours is seeking a skilled Senior Inbound Reservations Consultant to join our team. The ideal candidate will have extensive experience in consulting, quoting, and operating Inbound FIT and Group bookings, particularly in the Japanese market.Key ResponsibilitiesProvide Expert Travel...

  • Senior Inbound Tour Consultant Spanish Speaker

    2 weeks ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    **Job Title:** Spanish Speaking Inbound Tour ConsultantAbout the Role:Executive Placings is seeking an experienced Inbound Tour Consultant with fluent Spanish language skills to join our team in Sandton. As a key member of our sales team, you will be responsible for delivering excellent service to agents and guests, managing reservations, and designing...

  • Senior Reservations Consultant

    5 months ago

    Johannesburg, South Africa MORE Family Collection Full time

    The Senior Reservations Consultant is responsible for building trust, rapport and credibility with clients, guests, and key accounts from the outset and responding to enquiries and making reservations accurately, efficiently and ensuring all relevant information is captured professionally. **KEY FOCUS AREAS** - Follow up on provisional reservations, process...

  • Spanish speaking Inbound Tour Consultant

    7 days ago

    Johannesburg, South Africa Executive Placings Full time

    Leading Inbound Tour Company is looking for an experienced Spanish-speaking Inbound Tour Consultant. This role is based in Sandton. Experience required:Good understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth knowledge of WETUAn in-depth geographical, logistical and product...

  • Spanish speaking Inbound Tour Consultant

    3 months ago

    Johannesburg, South Africa Executive Placings Full time

    Leading Inbound Tour Company is looking for an experienced Spanish-speaking Inbound Tour Consultant. This role is based in Sandton. Experience required:Good understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth knowledge of WETUAn in-depth geographical, logistical and product...

  • Expert Inbound Travel Coordinator

    1 week ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    Senior Destination Management SpecialistExecutive Placings is seeking a highly skilled Senior Destination Management Specialist to join our team.Job Summary:We are looking for a professional with extensive experience in inbound destination management to handle reservations and provide exceptional service to our clients.Key Responsibilities:Manage inbound...

  • Spanish speaking Inbound Tour Consultant

    3 months ago

    Johannesburg, South Africa Executive Placings Full time

    Leading Inbound Tour Company is looking for an experienced Spanish-speaking Inbound Tour Consultant. This role is based in Sandton. Experience required: Good understanding of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth knowledge of WETU An in-depth geographical, logistical and...

  • Reservations Consultant

    3 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Luxury inbound touring and management company based in Johannesburg is looking for Reservations Consultant. The main purpose of this role is to provide a professional service in enhancing guest experience and maximising revenue flow whilst providing expert travel advice. - Build relationships and craft experienced by booking brand accommodation and logistics...

  • Spanish speaking Inbound Tour Consultant

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Leading Inbound Tour Company is looking for an experienced Spanish-speaking Inbound Tour Consultant. This role is based in Sandton. Experience required: Good understanding of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth knowledge of WETU An in-depth geographical, logistical and...

  • Reservations Consultant

    5 months ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    A luxury resort in Mozambique seeks to employ an experienced reservations consultant with the following MANDATORY experience: - Minimum of 5 years experience as a reservations consultant for upmarket lodges or island destinations. - Strong eye for detail - every detail is to be taken care of in terms of flights and air transfers along with dietary...

  • Safari Reservations Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time

    Job Title: Guest Experience LiaisonWe are seeking a highly skilled and experienced Guest Experience Liaison to join our team at Wild Dreams Hospitality. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our clients receive the highest level of service.Key Responsibilities:Guest...

  • Safari Reservations Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time

    Job Title: Guest Experience LiaisonWe are seeking a highly skilled and experienced Guest Experience Liaison to join our team at Wild Dreams Hospitality. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our clients receive the highest level of service.Key Responsibilities:Guest...

  • Senior Tour Operator

    4 months ago

    Johannesburg, South Africa RMV Solutions Recruitment Full time

    Senior Tour Operator - Group and Group Series - Bryanston GautengOur client operates as a comprehensive destination management company, specializing in inbound travel to various African countries like South Africa, Namibia, Kenya, Tanzania, and Uganda. They provide tailored services and personalized consultations for both individual travellers (FIT) and...

  • Safari Reservations Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time

    Job Title: Guest Experience LiaisonWild Dreams Hospitality is seeking a highly skilled and passionate Guest Experience Liaison to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our clients receive the highest level of service.Key Responsibilities:Guest Relations:...

  • Retail Travel Consultant

    4 weeks ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    Executive PlacingsInbound Tour Company seeks an experienced Retail Travel Specialist to join their team in Sandton.Key Requirements:Minimum 3-5 years of previous inbound tour consulting experienceTourplan advantageousGood understanding of terms and conditions, product knowledge, third-party destinationsUnderstanding of travel industry channelsA passion for...

  • Head of Reserving

    4 weeks ago

    Johannesburg, Gauteng, South Africa Malander Full time

    Malander Seeks Experienced Actuarial Reserving LeaderThe ideal candidate will possess a strong background in actuarial science and a proven track record in leading the development of actuarial reserving processes and methodologies. Key responsibilities include:Reserving EstimationDevelop and implement robust reserving processes and methodologies using...

  • Head of Reserving

    1 month ago

    Johannesburg, Gauteng, South Africa Malander Full time

    Head of Reserving Job DescriptionMalander is seeking an experienced Head of Reserving to lead the strategic development of actuarial reserving processes and methodologies. The ideal candidate will leverage AI solutions and analytics to drive informed decision-making and support business development.Key Responsibilities:Reserving Estimation: Develop, enhance,...