Reservations Consultant

3 months ago


Johannesburg, South Africa HotelJobs.co.za Full time

Luxury inbound touring and management company based in Johannesburg is looking for Reservations Consultant. The main purpose of this role is to provide a professional service in enhancing guest experience and maximising revenue flow whilst providing expert travel advice.
- Build relationships and craft experienced by booking brand accommodation and logistics services in areas in which the company operates
- Maintain relationships with partner clients, travel advisors around the world with a focus on Africa based operators
- Mastering multitasking and systems required such as Springer-Miller, WETU, Travelogic and LeanKit
- Administrative work to create and finalize bookings
- Participate in all product training including site inspections
- Ensuring clients adhere to terms and conditions, make deposits and final payments
- Providing a flawless guest itinerary aligned with the brands promise & business strategy
- Self-educate on relevant experienced that travel advisors may require about
- Foster a culture of collaborations
- Active participation in and effective communication and support

**Requirements**:

- Luxury retail travel industry experience or luxury lodge / hotel experience
- Ability to deal with people combined with a strong client focus
- Ability to be resourceful
- Meticulous, accurate and detail orientated
- Exposure to selling experienced opposed to itineraries
- Excellent written and verbal communication skills
- Sound geographical knowledge of Africa
- MS Office essential, other travel systems will be an advantage
- Ability to work under pressure, independently and as part of a team
- Flexible approach to working set shifts
- Curious and passionate about the industry, guest relations and conservation



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