Reservations Consultant
3 months ago
Luxury inbound touring and management company based in Johannesburg is looking for Reservations Consultant. The main purpose of this role is to provide a professional service in enhancing guest experience and maximising revenue flow whilst providing expert travel advice.
- Build relationships and craft experienced by booking brand accommodation and logistics services in areas in which the company operates
- Maintain relationships with partner clients, travel advisors around the world with a focus on Africa based operators
- Mastering multitasking and systems required such as Springer-Miller, WETU, Travelogic and LeanKit
- Administrative work to create and finalize bookings
- Participate in all product training including site inspections
- Ensuring clients adhere to terms and conditions, make deposits and final payments
- Providing a flawless guest itinerary aligned with the brands promise & business strategy
- Self-educate on relevant experienced that travel advisors may require about
- Foster a culture of collaborations
- Active participation in and effective communication and support
**Requirements**:
- Luxury retail travel industry experience or luxury lodge / hotel experience
- Ability to deal with people combined with a strong client focus
- Ability to be resourceful
- Meticulous, accurate and detail orientated
- Exposure to selling experienced opposed to itineraries
- Excellent written and verbal communication skills
- Sound geographical knowledge of Africa
- MS Office essential, other travel systems will be an advantage
- Ability to work under pressure, independently and as part of a team
- Flexible approach to working set shifts
- Curious and passionate about the industry, guest relations and conservation
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