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Head, Operations

1 month ago

Roodepoort, South Africa Standard Bank Group Full time

Job Description

To develop, lead and deliver the Operations strategic priorities, end-to-end operational services and performance within SIL in alignment to the business unit strategy, product requirements and Group Operations domain standards to underpin delivery of client outcomes, service excellence and create sustainable value. Lead and drive operational excellence and efficiencies within SIL.

Qualifications

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce, Civil Engineering

Experience Required
Operations Enablement

7-15 years
Significant experience in managing short-term insurance business operations (Claims, Supplier Management, Assessing) in large, high-volume, complex multi-dimensional, environment, preferably in a short-term insurance with product knowledge across Personal Lines and Commercial Lines. Customer focused with proven organizational capability and profound knowledge of the full dimensions of the field, gained from a track record of functional leadership Leveraging different service ownership models including distributed internal partners and 3rd parties. Seasoned, entrepreneurial leader with senior management level experience and influencing other senior leaders.
Leadership/ management experience working with individuals and teams from diverse cultures. Proven track record of delivery as well as to build and evolve the Operations environment.

Additional Information

Behavioral Competencies:

Articulating Information Challenging Ideas Convincing People Developing Strategies Directing People Empowering Individuals Establishing Rapport Making Decisions Pursuing Goals Resolving Conflict Showing Composure Thinking Positively

Technical Competencies:

Strategic Planning and Reporting Strategy Definition Vendor Evaluation and Management Knowledge of Banking & Financial Service Strategic Business Relationship Management Quality Orientation

Rise and grow with a career at Standard Bank Group

Join a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our people’s expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. That’s why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.

Join us as we Transform our Business

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