Operation Manager

1 month ago

Johannesburg, South Africa Alliance International Full time

Alliance International Security Consulting is a leading provider of bespoke security services. At the core of our approach is a commitment to integrity and professionalism, with a team of international experts who bring a wealth of experience and knowledge to every engagement. Our customized solutions are designed to meet the unique security needs of each client, and we are dedicated to delivering exceptional results through a combination of expertise, technology, and unparalleled service. Whether you require personal protection, security assessments, or risk management services, Alliance International Security Consulting is your trusted partner for securing what matters most.

We are a premier security company with a strong presence in Europe, Middle East, and Africa. We have established three regional offices to provide comprehensive security solutions to our clients. Our team consists of international subject matter experts who bring decades of experience and a passion for their craft to the table. Our experts provide innovative and effective security strategies that help protect our clients' assets, people, and reputation. With our commitment to excellence, we are confident in our ability to meet the evolving security needs of businesses, governments, and individuals.

What makes Alliance International different and unique is our focus on providing precisely designed and highly crafted services, ensuring a long and healthy partnership with our stakeholders across the globe

The Role

Job Summary

The Operations Manager – Mozambique oversees the day-to-day operations of the organization under the direction of the Regional Managing Director-Africa. This role focuses on ensuring the company's success and growth in Africa, monitoring security conditions, and making appropriate recommendations. The Operations Manager is responsible for a variety of functions, including strategic planning, customer support, project execution, and team supervision.

 

Major Responsibilities

  • Strategic Implementation: Design and implement effective business strategies and procedures.
  • Goal Setting: Establish comprehensive performance and growth goals.
  • Customer Engagement: Convert inquiries into orders and enhance customer satisfaction through improved support processes.
  • Project Management: Oversee existing and future projects, ensuring successful execution.
  • Team Leadership: Supervise staff across various departments, managing daily operations and delegation.
  • Budget Management: Manage operational budgets to promote profitability and sustainability.
  • Company Culture: Ensure policies that align with the company’s culture and vision are implemented.
  • Operational Oversight: Monitor daily operations and staff performance across all departments (IT, Marketing, Sales, Finance).
  • Performance Evaluation: Analyse and interpret performance data and metrics to evaluate effectiveness.
  • Reporting: Prepare and submit reports and feedback to the Managing Director on key issues.
  • Fundraising Support: Assist the RMD in fundraising ventures whenever needed.
  • Expansion Participation: Engage in expansion activities including investments, acquisitions, and partnerships.
  • Vendor Management: Manage relationships with partners and vendors.
  • Travel: Be prepared to travel locally and regionally within Africa.

 

Authority

  • Engage with partners and vendors.
  • Execute ongoing projects.
  • Manage daily operations effectively.
  • Amend operational plans as necessary.
  • Communicate with customers regarding their needs and inquiries.



Ideal Profile

QUALIFICATIONS

  1.  Experience: Minimum 10 years in the SECURITY field, with at least 3 years in an operations Manager role.
  2. Security Background: Experience in high-risk and control risk security is advantageous.
  3. Legal Knowledge: Understanding of industry legal rules, guidelines, and best practices.
  4. Communication Skills: Ability to interact effectively at all organizational levels.
  5. Business Acumen: Knowledge of various business functions including supply chain, finance, customer service, and human resources.
  6. Analytical Skills: Proficient in data analysis and performance/operation metrics.
  7. Technical Proficiency: Familiarity with MS Office applications.
  8. Problem Solving: Strong critical thinking and problem-solving abilities.
  9. Team Orientation: Collaborative team player with good time-management skills.
  10. Interpersonal Skills: Excellent interpersonal and communication skills.
  11. Language Proficiency:  Proficient in English and able to speak & understand Portuguese language is required.
  12. Should be in South African and willing to relocate to Mozambique.


What's on Offer?

  • Work alongside & learn from best in class talent
  • Leadership Role
  • Fantastic work culture

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