Operations Manager
1 week ago
Job Summary:
Palesa Mbali Group is seeking a highly skilled and experienced General Manager - Operations to lead our business unit and ensure the delivery of operational service as required in terms of the contract.
Key Responsibilities:
- Develop and execute the business strategy related to managed care contractual services.
- Manage day-to-day operations to meet all scheme deliverables and mitigate financial penalties through optimal operational management.
- Explore opportunities for operational efficiencies on an ongoing basis.
- Maintain capacity management in terms of budget management and the delivery of service to the business.
- Provide leadership to the business unit's operational plan that is executed through senior managers and their teams.
- Oversee staff optimisation for the purposes of recruitment fit for purpose, staff development, the work environment, and quality of work performed.
- Interface internally with other business units and support services to achieve synergy and project innovation.
- Participate in relevant forums internally and externally.
- Interface externally with business operations and SPN to ensure system and process integration.
- Manage issues and find solutions to issues relating to every area of operations that are escalated.
Requirements:
- Ability to develop, guide, and direct liaison between various stakeholders.
- Quality-driven approach.
- Knowledge and application of benefit-risk management concepts.
- Knowledge and application of scheme rules.
- Principles and processes of clinical intervention in a structured environment.
- Effective communication skills.
- Computer technology skills.
- Executive business writing skills.
- Financial acumen.
Experience and Qualifications:
12 years' operational experience in the healthcare environment at senior management level. Clinical degree, business degree advantageous.
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