Operations Manager

1 week ago


Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time
Job Title: General Manager - Operations

Job Summary:

Palesa Mbali Group is seeking a highly skilled and experienced General Manager - Operations to lead our business unit and ensure the delivery of operational service as required in terms of the contract.

Key Responsibilities:

  • Develop and execute the business strategy related to managed care contractual services.
  • Manage day-to-day operations to meet all scheme deliverables and mitigate financial penalties through optimal operational management.
  • Explore opportunities for operational efficiencies on an ongoing basis.
  • Maintain capacity management in terms of budget management and the delivery of service to the business.
  • Provide leadership to the business unit's operational plan that is executed through senior managers and their teams.
  • Oversee staff optimisation for the purposes of recruitment fit for purpose, staff development, the work environment, and quality of work performed.
  • Interface internally with other business units and support services to achieve synergy and project innovation.
  • Participate in relevant forums internally and externally.
  • Interface externally with business operations and SPN to ensure system and process integration.
  • Manage issues and find solutions to issues relating to every area of operations that are escalated.

Requirements:

  • Ability to develop, guide, and direct liaison between various stakeholders.
  • Quality-driven approach.
  • Knowledge and application of benefit-risk management concepts.
  • Knowledge and application of scheme rules.
  • Principles and processes of clinical intervention in a structured environment.
  • Effective communication skills.
  • Computer technology skills.
  • Executive business writing skills.
  • Financial acumen.

Experience and Qualifications:

12 years' operational experience in the healthcare environment at senior management level. Clinical degree, business degree advantageous.


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