Operations and Client Service Manager

6 days ago

Pretoria, Gauteng, South Africa Tacrec Full time R960 000 - R2 400 000 per year
A Pretoria based property company has a vacancy for a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.

ROLE OVERVIEW
  • The Company is seeking a highly experienced Operations Manager with strong operational fundamentals and proven ability to implement and manage processes effectively.
  • The ideal candidate will need to have a background in B2B environments, preferably within real estate, proptech, fintech, or similar sectors, and should be comfortable working with partners and support teams.
  • Experience in customer onboarding, migrations, and building operational frameworks is essential.
KEY RESPONSIBILITIES
  • Develop and maintain standard operating procedures (SOPs), training materials, ticketing systems, contracts, and order forms.
  • Ensure operational readiness and efficiency across all business functions.
  • Manage a growing team (initially four direct reports) and oversee future expansion, including roles such as training specialists and technical support.
  • Collaborate with internal teams to streamline processes and maintain compliance standards.
 
CANDIDATE PROFILE
  • Strong operational expertise with hands-on experience in process implementation and team building.
  • Ability to work in a technical environment without requiring deep technical expertise.
  • Demonstrated success in operational readiness and customer onboarding.

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