Service Desk Manager

1 week ago

Pretoria, Gauteng, South Africa Altron Digital Business Full time R180 000 - R250 000 per year

At
Altron Digital Business
, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

We are looking for Service Desk Manager to manage overall service provided by the allocated Service Desk. Responsible for the effective and successful management of labour, productivity, quality adherence, customer satisfaction, development,recognition and safety criteria and achievement as set for the Service Desk.

The Required Tasks and Candidate Requirements are including, but not limited to:

Required Tasks:

  • Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.
  • Anticipates and tracks operational and tactical risks and providing strategic solutions.
  • Manages day to day business of the allocated Service Desk department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
  • Works with Service Senior Desk management to help set and meet daily and quarterly goals.
  • Plays a significant role in long-term planning, project status reporting, and implementing operational change control processes.
  • Works closely with Service Delivery Manager on special planning and departmental projects.
  • Oversee and reports weekly, monthly, quarterly, and annual metrics.
  • Identifies trends and assess opportunities to improve processes and execution.

Requirements:

  • Matric, Technical Support NQF Level 4; Diploma in Information Technology
  • CompTIA A+CompTIA N+
  • ITIL 4 Foundation Certification
  • Microsoft Azure Fundamentals – AZ900
  • Microsoft Office 365 Fundamentals – MS900
  • MTA: Windows Operating System Fundamentals (Windows 10)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • HDI – Helpdesk institute Certified Service Desk
  • 12 to 15 years of experience in Operational Service Desk Management including large service desks with 50+ employees
  • 5 – 7 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365
  • 5+ years IT operational experience and MS toolsets

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.

  • Service Desk Consultant

    4 days ago

    Pretoria, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Service Desk Consultant - 6/12 Month Contract - PretoriaMinimum RequirementsGrade 12 / Matric certificate.A+ and/or N+ certification or equivalent IT support qualification.Minimum 1 - 3 years of experience in a Service Desk or IT Support environment.Strong understanding of:Windows Operating SystemsMicrosoft 365Basic networkingRemote desktop toolsPreferred...

  • Provincial Service Centre Technician South Africa Consultant

    7 days ago

    Pretoria, Gauteng, South Africa c7e06227-7d63-4976-87e6-ca2f4cee0636 Full time R750 000 - R1 500 000 per year

    Provincial Service Centre Technician -Data.FI South Africa ConsultantPalladium implements the U.S.-funded Data.FI award, a $180 million, 5-year global project serving as the U.S. Government's primary mechanism for data, technology, and health information systems to support HIV activities across strategic PEPFAR countries. Data.FI accelerates data...

  • Project Manager

    1 week ago

    Pretoria, Gauteng, South Africa Service First GP Full time R250 000 - R750 000 per year

    Company DescriptionService First is a trusted provider of comprehensive HVAC solutions and services in South Africa and beyond. Specializing in the supply of high-quality and reliable equipment from Trane Technologies, the company serves a diverse range of industries, including hospitality, healthcare, retail, and mining. They offer tailored solutions for...

  • security manager – fm2306

    1 week ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time R180 000 - R250 000 per year

    Krugersdorp Area – Gauteng: As a Security Manager you are responsible to protect and safeguard all hotel guests, employees, their belongings, all assets of the company.‍MINIMUM REQUIREMENTSAt least three years' experience in a similar rolePrevious hospitality experienceIn-depth knowledge of security procedures, video surveillance and intrusion detection...

  • Branch Manager

    4 days ago

    Pretoria, Gauteng, South Africa MyCareerCraft Full time R40 000 - R120 000 per year

    Were looking for someone to take full responsibility for running a retail store that supplies automotive parts and services. The role includes everything from managing stock and keeping customers happy, to leading a team and making sure the store meets its sales targets.You'll need to be comfortable handling staff matters, keeping the store safe and...

  • Service Delivery Manager

    1 week ago

    Pretoria, Gauteng, South Africa Herotel Full time R1 200 000 - R2 400 000 per year

    Tshwane, ZAFull-TimeHerotel BusinessJob OpeningsService Delivery ManagerHerotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane.This person will report to the Chief Operations Officer.PURPOSE OF THE ROLE:The Service Delivery will be responsible to lead and oversee the end-to-end delivery of...

  • Service Delivery Manager

    4 days ago

    Pretoria, Gauteng, South Africa Herotel Full time R1 200 000 - R2 500 000 per year

    Herotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane. This person will report to the Chief Operations Officer. PURPOSE OF THE ROLE: The Service Delivery will be responsible to lead and oversee the end-to-end delivery of telecommunications services across the country, ensuring optimal performance from...

  • National Service Manager

    1 week ago

    Pretoria, Gauteng, South Africa Arjo Full time R1 200 000 - R2 400 000 per year

    Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?This could be your opportunity to begin a challenging and rewarding career in...

  • Client Services Manager

    4 days ago

    Pretoria, Gauteng, South Africa Hire Resolve Full time R90 000 - R120 000 per year

    Hire Resolve's Client is seeking a Client Services Manager that can join their team. You will report directly to the Head of Operations you will play a key role in consumer satisfaction. As the Client Services Manager, you'lltake charge of shaping and executing the customer experience strategy, ensuring they deliver an exceptionalservice to their...

  • Operations Services Manager

    1 week ago

    Pretoria, Gauteng, South Africa Adams & Adams Full time R900 000 - R1 200 000 per year

    DescriptionAt Adams & Adams, we pride ourselves on being an industry leader in Africa, driven by a commitment to client centricity and unparalleled service. We foster an environment of trust, collaboration and personal growth for our people and our community.Our success is built on attracting and nurturing exceptional talent while fostering a culture of...