Junior Service Delivery Manager

4 days ago

Pretoria, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year


Job purpose:

Our Service Delivery Managers are professional Technical Services Managers responsible for co-coordinating the delivery of services into our customer. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the Service Delivery Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Requirements:

  • Maintain high performing service application support
  • Monitor, control and support service delivery - ensuring systems, methodologies and procedures are in place and followed
  • Manage onsite and remote Operations
  • Manage the execution of Incident, Change and Problem Management (incl. trend analysis and reporting)
  • Escalation Management and Resolution
  • Continuous Service Improvement
  • Resource Management (mentoring, and input into: recruitment, target setting and performance assessment)
  • Monitor and manage delivery from any supporting 3rd party contractors / vendors
  • Attendance of Services and Management Meetings
  • Prepare, review and present monthly  (SLA) report
  • Removing all obstacles to customer satisfaction and/or financial performance
  • Support the account management team through:
  • Relationship building between the Customer (Customer Centricity and New Opportunities for Improvements)
  • Strategic Support and Growth of the Services delivered to the Customer

Qualifications

  • Bachelors Degree in Management, Marketing, Human Resources or similar related field required
  • Must have demonstrated success managing service delivery operations within the healthcare industry
  • Must have 3+ years of experience in a service delivery role
  • Advanced Computer skills, experience and knowledge of Microsoft Office Suite required

  • Service Delivery Manager

    1 week ago

    Pretoria, Gauteng, South Africa Herotel Full time R1 200 000 - R2 400 000 per year

    Tshwane, ZAFull-TimeHerotel BusinessJob OpeningsService Delivery ManagerHerotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane.This person will report to the Chief Operations Officer.PURPOSE OF THE ROLE:The Service Delivery will be responsible to lead and oversee the end-to-end delivery of...

  • Service Delivery Manager

    4 days ago

    Pretoria, Gauteng, South Africa Herotel Full time R1 200 000 - R2 500 000 per year

    Herotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane. This person will report to the Chief Operations Officer. PURPOSE OF THE ROLE: The Service Delivery will be responsible to lead and oversee the end-to-end delivery of telecommunications services across the country, ensuring optimal performance from...

  • Delivery Manager

    4 days ago

    Pretoria, Gauteng, South Africa SmarTek21 Full time R1 500 000 - R2 500 000 per year

    About the RoleThe Delivery Manager is a pivotal, highly technical leadership role responsible for the successful, end-to-end delivery of multiple software projects. The ideal candidate will have a strong background in software development, business analysis, or IT project management and will have successfully transitioned into a leadership position. You will...

  • Junior Quantity Surveyor

    4 days ago

    Pretoria, Gauteng, South Africa Hire Resolve Full time R40 000 - R60 000 per year

    Hire Resolve is currently seeking a Junior Quantity Surveyor to join our client's team in Centurion. As a Junior Quantity Surveyor, you will assist in managing cost management and quantity surveying for construction projects. You will work closely with clients, contractors, and project managers to ensure successful project delivery. This is a great...

  • Head Of Operations And Delivery

    1 week ago

    Pretoria, Gauteng, South Africa Watersedge Solutions Full time R1 200 000 - R3 600 000 per year

    Location: Hybrid (South Africa)Employment Type: Full-TimeIndustry: SaaS | Service Delivery | Operations LeadershipWatersEdge Solutions is hiring a strategic and hands-on Head of Operations and Delivery to lead cross-functional operations and drive excellence in project execution. This is a senior-level role designed for a leader who thrives in fast-paced...

  • Junior Mechanical Engineer

    4 days ago

    Pretoria, Gauteng, South Africa Execustaff Full time R250 000 - R400 000 per year

    We are seeking a Junior Chemical OR Mechanical Engineer for the Pretoria East area Role SummaryWe seek an enthusiastic Junior Chemical Engineer OR Mechanical to support the development, delivery, and refinement of sustainable water system designs. This entry-level role contributes to efficient water use and environmental responsibility, aligned...

  • Junior Quantity Surveyor

    4 days ago

    Pretoria, Gauteng, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    Hire Resolve is currently seeking a highly motivated and detail-oriented Junior Quantity Surveyor to join our client's team in Pretoria. As a Junior Quantity Surveyor, you will be responsible for assisting senior quantity surveyors in managing cost management and quantity surveying tasks in property development. You will work closely with clients,...

  • Junior Sous Chef

    1 week ago

    Pretoria, Gauteng, South Africa Irene Farm Full time R90 000 - R120 000 per year

    Location: Irene FarmAre you a passionate and creative culinary professional ready to take the next step in your career? We're looking for a Junior Sous Chef to join our dynamic kitchen team and help deliver exceptional dining experiences to our guests.Key Responsibilities:Assist the Sous Chef and Head Chef in daily kitchen operations.Supervise and support...

  • Junior Specialist: Asset Management

    1 week ago

    Pretoria, Gauteng, South Africa SARS Full time R450 000 - R900 000 per year

    Position Reports to: Manager: IT Service Assets Division: Strategy Enab & ModernisationLocation: SARS BrooklynAdvert Closing Date: 14 November 2025About the PositionSARS is seeking a detail-oriented and proactive individual to join the SAM team as a Junior Specialist: Software Asset Management. The role involves managing software assets across the...

  • Junior Bookkeeper

    1 week ago

    Pretoria, Gauteng, South Africa ExecutivePlacements Full time R150 000 - R200 000 per year

    Recruiter:Dante PersonnelJob Ref:MP008307/MvWDate posted:Thursday, November 20, 2025Location:Menlyn, South AfricaSUMMARY:Junior BookkeeperBrooklyn, PretoriaR15 000 – R20 000 CTC (Depending On Experience)Our client in the Event Management industry is seeking a Junior Bookkeeper to join their dynamic team in Brooklyn, Gauteng.POSITION INFO:*Minimum...