Operations Services Manager

At Adams & Adams, we pride ourselves on being an industry leader in Africa, driven by a commitment to client centricity and unparalleled service. We foster an environment of trust, collaboration and personal growth for our people and our community.

Our success is built on attracting and nurturing exceptional talent while fostering a culture of continuous learning and innovation. We are deeply committed to the development and well-being of our people, striving to create an engaging work environment where everyone can reach their full potential. By empowering our team to bring fresh ideas and innovative solutions to the workplace, we ensure that our clients receive the best possible service.

The Facilities Manager is responsible for the strategic oversight and day-to-day management of the organization's physical infrastructure across multiple locations. This role ensures the optimal functioning, safety, and compliance of all facilities by leading the delivery of both technical and soft services, including building systems, physical security, data centre operations, and occupational health and safety.

Key responsibilities include implementing preventive and corrective maintenance programs, overseeing space planning initiatives, managing vendor performance, and controlling facilities-related budgets. The Facilities Manager plays a critical role in business continuity planning and execution, ensuring minimal disruption to operations.

Working in close collaboration with a technical assistant, the Facilities Manager delivers high-quality, customer-focused services, demonstrates adaptability to after-hours operational needs, and engages in hands-on support when required.

ROLE REQUIREMENTS

Key Performance Areas

Building Systems & Infrastructure

• Oversee the planning, scheduling, and execution of all preventive and corrective maintenance for MEP (Mechanical, Electrical, and Plumbing) systems, building fabric, and critical infrastructure

Maintenance & Operations:

• Performs planned preventative maintenance, creates and manages schedules, and tracks all activities to ensure compliance. Oversees hard service contractors (e.g., HVAC, electrical, lifts, fire systems, generators) and monitors performance against SLA's and KPI's

Technical Helpdesk

• Provides overall management of the Technical Helpdesk function, ensuring efficient handling of all incoming service requests

Soft Services

• Oversees the planning, scheduling, and execution of all soft services, including reception, catering, cleaning, waste management, pest control, landscaping, security, and HSE compliance, ensuring high standards of service delivery and regulatory adherence

Project Management

• Project manages minor works, office refurbishments, and relocation and co-location projects from inception to snagging, and final handover, ensuring adherence to policies and timelines

Leading & Supervising

• Demonstrates effective leadership and supervision by guiding and motivating  teams towards achieving firm goals. This includes setting clear expectations, providing regular feedback, and fostering a supportive environment that encourages professional growth and development.

Building Collaborative Teams

• Builds collaborative teams by promoting a culture of teamwork and open communication, fostering an inclusive environment where all team members feel valued and empowered

 Space Planning and Management

• Manage office layout design, space planning, and on-site parking allocation across all locations

Maintain Data Centre Infrastructure

• Manage the critical infrastructure of data centres, including HVAC, UPS, and generators, ensuring continuous operation and service reliability

Asset Management

• Manage the firm's physical assets, ensuring proper maintenance, compliance, and efficiency throughout their lifecycle, including tagging, tracking, and disposal

Contractor Management

• Manage the performance of all FM service providers through robust contract management, regular reviews, and performance scorecards. Assist in tendering processes for new contracts, including scoping, evaluation, and selection

Security Systems

• Designs and manages physical security systems, such as CCTV, access control, alarm systems, and intrusion detection systems

Risk Management

• Identifies and develops mitigation strategies to avert operational risks by maintaining and testing Business Continuity Plans (BCP)

Statutory Compliance

• Ensures all statutory compliance certificates are obtained and maintained (e.g., Electrical and Fire Installation)

Occupational Health and Safety

• Ensures compliance with OSHA standards and environmental health regulations. Identify workplace hazards and implements effective risk control measures

ESG Reporting

• Oversees the collection, analysis, and reporting of sustainability metrics and building performance statistics (energy, water, fuel, waste, carbon footprint)

Business Support

• Provides operational assistance and supports the business and branch offices with any requirements necessary

After-Hours Response

• Responds promptly to urgent maintenance and operational issues outside normal working hours
  

 BUDGET AND EXPENSE CONTROL

 Planning

• Develops, manages, and controls the annual facilities operational (OPEX) and capital expenditure (CAPEX) budgets

Budgeting & Expense Control

• Manages and monitors operational budgets for all facilities, ensuring compliance with financial policies and cost targets

Sourcing

• Sources and evaluates three competitive quotes for major expenditures, adjudicate proposals, and select cost-effective solutions

Cost Reporting

• Prepare detailed cost reports, tracks variances, and provides monthly financial reviews for transparency and accountability

Skills and experience:

Problem Solving

·       Innovative and safe solutions for operational challenges

 Attention to Detail

·       Precision in compliance documentation and reporting

Communication

·       Clear stakeholder reporting and ability to simplify technical issues

Team Leadership

·       Ability to motivate and guide technical staff and contractors

Adaptability & Flexibility

·       Available for after-hours emergencies; capable of working under pressure and adapting to changing conditions

Physical Capability

·       Able to safely lift, move equipment, and conduct site inspections

Technical Competencies:

·       Strong knowledge of building systems (HVAC, lifts, access control, electrical and power systems, fire safety, CCTV, alarms)

·       Project management principles for refurbishment and fit-out projects

·       Health, Safety, and Environmental compliance

·       Contractor and vendor management

·       Budgeting, procurement, and cost control

·       Project and team management

·       Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint)

·       Basic understanding of IT infrastructure and maintenance requirements

Education:

Degree/Diploma

National Diploma or Degree in Facilities Management, Property Studies, Engineering, Construction Management, or a related field

 Experience:

No. of Years

• 5–10 years' experience in facilities or building management

Work Experience

• Proven ability to manage large-scale operations, vendor contracts, and compliance programs
• Availability for after-hours work and emergency response