Quality Manager

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a highly detail-oriented and experienced Quality Manager to oversee quality assurance and compliance within our 3rd party warehouse operations, dedicated to serving tobacco industry customers. The role will ensure that all warehouse processes, storage, and distribution activities meet customer requirements, regulatory standards, and internal quality benchmarks.

WHAT WE OFFER:

When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.

Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Quality Assurance & Compliance

• Develop, implement, and maintain quality management systems aligned with customer, regulatory requirements & Maersk Enterprise QMS.

• Ensure compliance with all applicable tobacco industry regulations, health and safety standards, and company policies.

• Conduct regular audits, inspections, and risk assessments across warehouse operations.

Customer & Stakeholder Management

• Act as the primary quality liaison for tobacco customers, ensuring service-level agreements and quality KPIs are consistently met.

• Address and resolve customer complaints, non-conformances, and quality-related issues in a timely manner.

• Prepare and present quality performance reports to customers and senior management.

Process Improvement

• Identify opportunities to enhance warehouse processes, reduce errors, and improve product handling.

• Lead root cause analysis and corrective/preventive action initiatives.

• Drive continuous improvement projects to strengthen operational excellence.

Team Leadership & Training

• Train and mentor warehouse staff on quality standards, compliance requirements, and best practices.

• Foster a culture of accountability, accuracy, and continuous improvement.

• Collaborate with operations and safety teams to ensure integrated quality and compliance practices.

• Collaborate with IMEA Regional Quality Team to support implementation of Enterprise QMS and any global Quality Programs/initiatives.

WHO WE ARE LOOKING FOR

Someone with:

• Relevant qualifications in Quality Management, Supply Chain, Logistics, or a related field (preferred).

• Proven experience in quality management within warehousing, logistics, or FMCG sectors; experience with tobacco customers is highly advantageous.

• Strong knowledge of quality management systems (QMS), regulatory compliance, and audit processes.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication and stakeholder management abilities.

• Certification in ISO 9001 standard, Six Sigma, or similar quality frameworks is a plus.

What We Offer

• A pivotal role in ensuring quality excellence for high-profile FMCG customers.

• A collaborative and professional work environment.

• Opportunities for professional growth and development.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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