Collections Team Leader

2 days ago

Randburg, Gauteng, South Africa FirstRand Full time

Job Description

The Collections Team Leader manages bad debt accounts and client rehabilitation The correct pre-legal processes must be adhered to to ensure minimum penalties to the Company Team leadership skills are vital as the incumbent is responsible for optimising resources, utilising technology and people efficiently The incumbent is responsible for assessing team outputs and trends in order to monitor and track progress against targets Individual development and coaching of staff is critical to improve outputs The Collections Team Leader is expected to make suggestions that can lead to the continuous improvement of work and processes within policy Daily and monthly tracking of business results is required

  • Promotes diversity within the team Participates in planned activities that are appropriate for own and staff development
  • Monitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-making
  • Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy Coordinates the relevant collections or recoveries process to achieve targets within legislated and agreed deadlines Ensures continuous process improvement to enable effective operational processes

Qualifications and Experience

  • 2-3 Years' Collections and recoveries Experience
  • NQF 5 Banking or similar
  • Asset Finance Experience (Advantageous)

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

  • Debt Collection Team Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R240 000 - R720 000 per year

    JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Debt Review Team Manager

    1 week ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R144 000 - R200 000 per year

    JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Collections Head

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Full time R1 200 000 - R3 600 000 per year

    Job DescriptionWe are seeking a dynamic and experienced Head of Collections to lead our collections function and drive strategic initiatives that enhance portfolio performance, recoveries, and customer engagement. This role is critical in minimizing credit losses while maintaining the bank's reputation and commitment to ethical recovery practices.Key...

  • Sales Team Leader

    4 days ago

    Randburg, Gauteng, South Africa FNB South Africa Full time R3 000 000 - R4 000 000 per year

    Job DescriptionHello Future: Sales Team LeaderWelcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team FNB Personal Segment Advisory and Suites, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the...

  • Sales Team Leader

    3 days ago

    Randburg, Gauteng, South Africa FirstRand Full time R900 000 - R1 200 000 per year

    Job DescriptionHello Future: Sales Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team FNB Personal Segment Advisory and Suites, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's...

  • Temp HR Administrator

    5 days ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R100 000 - R120 000 per year

    JOB PURPOSE:To provide administrative support within the Human Resources department of SSDA.QUALIFICATIONS & EXPERIENCE REQUIRED:Minimum Matric qualification is mandatory.HR qualification is an advantage.Must have experience in end-to-end bulk recruitment.Must have good working experience in MS Excel and Word packages.Must have strong administration...

  • Contact Centre Team Leader

    2 weeks ago

    Randburg, Gauteng, South Africa Mediclinic Full time R900 000 - R1 200 000 per year

    ER24 Contact Centre – Cell C 112 | Rivonia | South Africa Closing date: 13/11/2025  Number of positions: 1 Recruiter name: Silindokuhle Bawuti  Reference number:  Workplace Type: On-siteFixed TermPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN...

  • Contact Centre Team Leader

    2 days ago

    Randburg, Gauteng, South Africa Mediclinic Full time R250 000 - R450 000 per year

    ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 16/10/2025  Number of positions: 1 Recruiter name: Silindokuhle Bawuti  Reference number:  Workplace Type: On-sitePermanentPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF...

  • Future Leaders Development Programme: Procurement

    2 weeks ago

    Randburg, Gauteng, South Africa Tiger Brands Full time R250 000 - R400 000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingThe Tiger Brands Future Leaders Development Programme is a 24-month enhanced development programme which aims to recruit bachelor's degree / BTech graduates who demonstrate the potential to reach leadership positions in the organisation. FLDP's are selected to join various...

  • Assistant Leader

    2 days ago

    Randburg, Gauteng, South Africa Cape Union Mart Full time R250 000 - R500 000 per year

    Duties and Responsibilities:Assisting in managing all aspects of a storeMaximizing turnover and profitMinimise shrinkage by monitoring stock related risks.Deliver exceptional customer service by implementing customer experience strategy.Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.Innovative visual...