Contact Centre Team Leader

1 week ago

Randburg, Gauteng, South Africa Mediclinic Full time R900 000 - R1 200 000 per year

ER24 Contact Centre – Cell C 112 | Rivonia | South Africa 

Closing date: 13/11/2025  

Number of positions: 1 

Recruiter name: Silindokuhle Bawuti  

Reference number:

 Workplace Type: On-site

Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

Leading and managing a team

Personal Effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification

DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  2 years' experience in an omnichannel customer service contact centre environment.

DESIRED EXPERIENCE:  3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE
  • Excellent verbal and written communication skills;
  • Time Management
  • Delivering results and meeting customer and team expectations
  • Analysing
  • Deciding and initiating action
  • Excellent administration skills;
  • Presenting and communicating information
  • MS Office and PC literate
  • Writing and reporting
  • Working with people

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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