Contact Centre Team Leader

12 hours ago

Randburg, Gauteng, South Africa Mediclinic Full time R250 000 - R450 000 per year

ER24 Contact Centre 124 | Rivonia | South Africa 

Closing date: 16/10/2025  

Number of positions: 1 

Recruiter name: Silindokuhle Bawuti  

Reference number:

 Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.

KEY RESPONSIBILITY AREAS

Leading and managing a team

Personal Effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification

DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  2 years' experience in an omnichannel customer service contact centre environment.

DESIRED EXPERIENCE:  3 years' experience in an omnichannel customer service contact centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE
  • Excellent verbal and written communication skills;
  • Time Management
  • Delivering results and meeting customer and team expectations
  • Analysing
  • Deciding and initiating action
  • Excellent administration skills;
  • Presenting and communicating information
  • MS Office and PC literate
  • Writing and reporting
  • Working with people

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

  • Contact Centre Team Leader

    2 weeks ago

    Randburg, Gauteng, South Africa Mediclinic Full time R900 000 - R1 200 000 per year

    ER24 Contact Centre – Cell C 112 | Rivonia | South Africa Closing date: 13/11/2025  Number of positions: 1 Recruiter name: Silindokuhle Bawuti  Reference number:  Workplace Type: On-siteFixed TermPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN...

  • Collections Team Leader

    11 hours ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionThe Collections Team Leader manages bad debt accounts and client rehabilitation The correct pre-legal processes must be adhered to to ensure minimum penalties to the Company Team leadership skills are vital as the incumbent is responsible for optimising resources, utilising technology and people efficiently The incumbent is responsible for...

  • Call Centre Agent

    11 hours ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Call Centre Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Sales Team Leader

    2 days ago

    Randburg, Gauteng, South Africa FNB South Africa Full time R3 000 000 - R4 000 000 per year

    Job DescriptionHello Future: Sales Team LeaderWelcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team FNB Personal Segment Advisory and Suites, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the...

  • Sales Team Leader

    2 days ago

    Randburg, Gauteng, South Africa FirstRand Full time R900 000 - R1 200 000 per year

    Job DescriptionHello Future: Sales Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team FNB Personal Segment Advisory and Suites, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's...

  • Call Centre Manager

    4 days ago

    Randburg, Gauteng, South Africa OUTA Full time R120 000 - R180 000 per year

    The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation...

  • Debt Collection Team Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R240 000 - R720 000 per year

    JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Debt Review Team Manager

    1 week ago

    Randburg, Gauteng, South Africa Metropolitan Revenue Collections Full time R144 000 - R200 000 per year

    JOB PURPOSE:To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIREMENTS:Minimum Matric qualification is mandatory.Tertiary qualification or course in...

  • Team Lead Security Engineer

    4 days ago

    Randburg, Gauteng, South Africa Hire Resolve Full time R1 200 000 - R1 800 000 per year

    A leading provider in vehicle tracking, telematics, and security technology is seeking a highly skilled Team Lead Security Engineer to head up a dedicated security engineering team. The position calls for a balance of advanced technical knowledge, leadership capability, and a proactive approach to protecting critical systems and...

  • Support Resource Officer

    1 week ago

    Randburg, Gauteng, South Africa Mediclinic Full time R104 000 - R208 000 per year

    ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 23/10/2025  Number of positions: 1 Recruiter name: Silindokuhle Bawuti  Reference number:  Workplace Type: On-sitePermanentPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF...