Team Leader: Provident Fund Claims Administration
1 day ago
The Team Leader should have Employee Benefits industry experience, in order to oversee a full portfolio of funds and lead the Claims Administration Team to meet the Service Level Agreements. Supervise the business processes by solving day-to-day problems; checking and verifying data, action the first authorisation as well as first release of payments for provident fund claims. Support the team members by providing on-the-job coaching and mentoring, as required.
Duties and Responsibilities:
- Process monthly fund contribution updates for specific funds
- Effect investment switches
- Maintain updated filing
- Authorise Contribution updates
- Process Termination, Retirement, Death and Funeral claims
- Process unclaimed benefits, group transfers in accordance with Section 14
- Process Divorce settlements
- Action the first authorisation of payments for claims
- Act as first release on Claim payments
- Prepare benefit statements, administration reports
Qualifications and Experience:
- Matric
- A tertiary qualification will be advantageous
- RE5 certification
- Minimum 4-5 years of claims administration experience, with at least 2 years of supervisory/team leader
- Intermediate to advanced MS Office literacy
- Experience working with the Everest system will be advantageous
Skills & Behavioural Attributes:
- In-depth knowledge of provident funds
- Results and deadline driven - meeting targets and deadlines as per client SLAs
- Good telephone etiquette and customer service skills
- People supervisory skills
- Attention to detail and high level of accuracy
- Ability to work under pressure and self-motivated
Work Model:
Onsite - Monday to Friday
Remuneration:
Market related salary with benefits such as provident fund, medical aid, funeral, life, dread disease and disability cover.
Location:
La Lucia - Umhlanga, Kwazulu-Natal.
Please note only qualifying applicants will be contacted. Should you not have heard from us in 21 days, kindly consider your application as unsuccessful.
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