Team Leader: Claims Administration

5 days ago


La Lucia, KwaZulu-Natal, South Africa NBC Holdings Full time

The Team Leader should have Employee Benefits industry experience, in order to oversee a full portfolio of funds and lead the Claims Administration Team to meet the Service Level Agreements. Supervise the business processes by solving day-to-day problems; checking and verifying data, action the first authorisation as well as first release of payments for provident fund claims. Support the team members by providing on-the-job coaching and mentoring, as required.

Duties and Responsibilities:

  • Process monthly fund contribution updates for specific funds
  • Effect investment switches
  • Maintain updated filing
  • Authorise Contribution updates
  • Process Termination, Retirement, Death and Funeral claims
  • Process unclaimed benefits, group transfers in accordance with Section 14
  • Process Divorce settlements
  • Action the first authorisation of payments for claims
  • Effect first release on Claim payments
  • Prepare benefit statements, administration reports

Qualifications and Experience:

  • Matric
  • A tertiary qualification will be advantageous
  • RE5 certification
  • Minimum 4-5 years of claims administration experience, with at least 2 years of supervisory/team leader
  • Intermediate to advanced MS Office literacy
  • Experience working with the Everest system will be advantageous

Skills & Behavioural Attributes:

  • In-depth knowledge of provident funds
  • Results and deadline driven - meeting targets and deadlines as per client SLAs
  • Good telephone etiquette and customer service skills
  • People supervisory skills
  • Attention to detail and high level of accuracy
  • Ability to work under pressure and self-motivated

Work Model:

Onsite - Monday to Friday

Remuneration:

Market related salary with benefits such as provident fund, medical aid, funeral, life, dread disease and disability cover.

Location:

La Lucia -
Umhlanga
, Kwazulu-Natal.

Please note only qualifying applicants will be contacted. Should you not have heard from us in 21 days, kindly consider your application as unsuccessful.



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