New Claims Call Centre Consultant

5 days ago

La Lucia, South Africa SA Home Loans Full time

**Key Responsibilities**

Daily handling of telephonic claims notification

**Alignment to business driver/Strategy**

Alignment to the Amazing Service principle and program

**Registration of all new claims through the delivery of amazing service**

Handling of telephonic client new claim notifications

Ensure that the amazing service principles are adhered to at all times Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times

Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary

Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection, including, inter alia, engaging own specialist service provider to prove to the contrary, (Dispute or rejection) (e.g. management process), etc

Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable.

Conduct telephonic claim audits and client surveys

Handle queries related to existing claims

**Aligned to values and self development**

Align personal values to company values.

Take responsibility for personal development.

**Minimum Requirements**:
**Education**:
Matric

**Preferred**: Call Centre or Insurance Certificate/Diploma

**Experience**

1 year experience in a home loan, customer service and call centre environment, Insurance Call centre experience an advantage

**Preferred**: 2 years experience in a home loan, customer service and call centre environment, and Insurance Call Centre experience an advantage

**Generic Competencies**:
Attention to detail

Going the extra mile

Take initiative

Methodical

Accurate

Organised

Resilience

Reliable

Motivated

Ability to work under pressure

Ability to handle irate clients

Have a sense of urgency

Effective time management

**Technical Competencies**:
Microsoft Office Excel

Word (Basic)

Broad knowledge and understanding of SAHL products and processes

Credit policies and services

Knowledge of SAHL Workflow and Halo systems

Excellent people skills

Excellent verbal and written communication skills

Excellent telephone etiquette

Perseverance

Interpersonal skills

Strong client service focus

Ability to work in a team

**Job Types**: Part-time, Temporary
Contract length: 6 months

Application Question(s):

- Are you currently employed?

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