Learner Development Administrator

1 day ago

Sandton, Gauteng, South Africa Toyota SA Full time

A vacancy exists at TALA for a Learner Development Administrator (LDA). The incumbent will be a team member of the Learner Support Centre (LSC) and will play a vital role in the support functions for the Academy. TALA provides training to the dealer network and that requires an efficient and professional LSC to ensure adherence and compliance to a broad range of legislative and best practice requirements. The LDA will perform the administrative tasks according to processes defined in the QMS and will support with a variety of projects to ensure the ultimate success of the Academy.

KEY PERFORMANCE AREAS:

Administration:

  • Support with updating of QMS, SOP's.
  • Commercial activities
  • Reports
  • Record keeping and information management.
  • Learner Management System administration (Building of prospectus, learner activations, learner support diary, billing, events, calendar)
  • Support with distribution of training inventory across BNLE countries
  • Database maintenance

Customer Services:

  • Customer services liaison, problem and query resolution and feedback.
  • Service provider liaison and adherence to SLA

Events Co-ordination / Facilities:

  • Perform project plan activities related to function.
  • Tracking and feedback on project activities
  • Participate in PDCA activities.
  • Establish and maintain SOP's for facilities.

QUALIFICATIONS AND EXPERIENCE

  • NQF level credits or above qualification ETD or related environment.
  • Knowledge and experience -
  • Administration, training administration and shared services process
  • ETD Legislation and compliance
  • TSAM & TALA policies and procedures
  • Experience in customer service role.
  • PC literacy (Advanced Excel, MS Projects and SAP/SAP Concur)

COMPETENCIES

  • Accurate Information gathering and analysis
  • Awareness and commitment to our mission
  • Awareness of situations and decisiveness
  • Communication and sharing of mid to long term plans
  • Creation of innovation vision
  • Establishing framework and systems for organisational review
  • Feedback of evaluation and long-term development of others
  • Strategic review of work methods
  • Negotiation and good communication
  • Relationship building

IMPORTANT DIMENSIONS:

  • May be required to act in the capacity of surrounding posts.
  • May be required to work after hours.
  • Will be required to participate in Development Programs
  • Strategic reallocation of resources and review of work methods
  • Suitable assignment and objective performance review

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY'S
EMPLOYMENT EQUITY
POLICY

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