Specialist: Travel Desk

6 days ago


Randburg, Gauteng, South Africa Tracker Connect Full time R6 000 000 - R7 000 000 per year

Position Summary
Industry:
IT & Internet

Job category:
Travel and Tourism

Location:
Randburg

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Introduction
Tracker is seeking services of a Specialist: Travel Desk to support various departments across the organization. To coordinate, manage, and optimise all organisational travel requirements in a professional, cost-effective, and policy-aligned manner. The role is quired to ensure seamless end-to-end travel arrangement, strengthen supplier relationship, and to deliver accurate travel data that supports operational efficiency, financial prudence, compliance, and employee experience.

Job Description

  • Coordinate and confirm all travel bookings, including flights, accommodation, car hire, and transfers.
  • Maintain an updated travel calendar across business units.
  • Prepare accurate documentation for each booking (itineraries, confirmations, travel packs).
  • Provide pre-travel briefings and updates.
  • Manage all booking amendments, cancellations, and urgent travel requests.
  • Implement and enforce the organisation's Travel Policy.
  • Verify that all travel requests align with approved classes, limits, and processes.
  • Maintain documentation for travel risk assessments where required.
  • Ensure compliance with visa, passport, and health requirements.
  • Coordinate emergency support procedures for travellers.
  • Maintain relationships with travel agencies, airlines, hotels, and car rental partners.
  • Ensure SLA agreements are up to date and monitored.
  • Conduct quarterly supplier performance reviews.
  • Negotiate fares, upgrades, preferred rates, and travel discounts.
  • Resolve supplier-related service issues promptly.
  • Track all travel expenditure and reconcile against budget.
  • Provide monthly cost analysis and identify saving opportunities.
  • Flag variances and propose corrective measures.
  • Ensure booking decisions prioritise cost-efficiency without compromising traveller safety.
  • Lead cost-saving initiatives (e.g., preferred suppliers, travel bundling, strategic routing).
  • Provide professional, personalised support to all travellers.
  • Resolve travel issues quickly (missed flights, delays, booking errors).
  • Engage regularly with frequent travellers and executives to understand needs.
  • Communicate travel updates, disruptions, and changes promptly.
  • Gather feedback and drive continuous service improvements.

Minimum Requirements

  • Essential: Diploma or Certificate in Travel & Tourism, Business Administration, or related field.
  • Desirable: Bachelor's degree in Tourism Management, Business, Supply Chain, or similar.
  • Essential: 5 years' experience in corporate travel coordination, travel desk operations, or a travel agency environment.
  • Essential: Experience managing high-volume regional and international travel.
  • Essential: Proven experience negotiating with travel suppliers and managing SLAs.

Benefits
Medical Aid

Pension Fund



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