Reservations Manager

2 days ago

Stellenbosch, Western Cape, South Africa Exceed HR and Recruitment Full time
Job Overview
  • Application Deadline: 15 December 2025
  • Job Location: Stellenbosch, Western Cape
  • Job Title: Reservations Manager
  • Education Level: Diploma
  • Job Level: Management
  • Minimum Experience: 5- 7 Years
Reservations Manager job vacancy in Stellenbosch.

Duties and Responsibilities:

  • Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation.
  • Manage and lead the reservations team, providing coaching, training, and motivation.
  • Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders.
  • Ensure accurate data management, reporting, and system maintenance on Protel Air.
  • Maintain high standards of guest service, ensuring personalized communication and attention to detail.
  • Handle VIP bookings, special requests, and problem solving with professionalism.
  • Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible.
  • Work closely with other Heads of Departments.
  • Attend meetings, write reports and provide feedback as required.

Requirements:

  • Grade 12 and relevant tertiary qualification.
  • 3+ years Reservations Manager experience.
  • Experience in luxury/5* environment preferable.
  • Strong leadership, communication, and people management skills.
  • Knowledge of revenue management principles and systems.
  • Proficiency in hotel booking systems (e.g., Protel Air or similar)
  • Exceptional attention to detail and organizational abilities.
  • Guest-focused with excellent interpersonal skills.
  • Ability to work under pressure in a fast-paced luxury environment.
  • Experienced in MS Office and Excel.
  • Availability to work within opening hours (e.g. public holidays, weekends as required)

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