Reservations Consultant

21 hours ago

Stellenbosch, Western Cape, South Africa Wild Dreams Full time R60 000 - R140 000 per year
A beautiful wine estate situated in the Cape Winelands is looking for an experienced RESERVATIONS CONSULTANT to join their team.

This award winning estate boasts amazing views and high-end service. The Reservations Consultant will report to the Reservations Manager, this role is responsible for accurately handling reservation enquiries, groups, and provisional bookings while delivering exceptional service in a luxury hospitality environment.

Candidate Responsibilities:
  • Manage all reservation enquiries, calls, and emails promptly and professionally.
  • Process and administer group bookings and provisional reservations, ensuring accuracy in the PMS.
  • Verify rates, confirmations, deposits, guest information, and special requests.
  • Maintain organised records, guest history, booking accuracy, and statistical data.
  • Review daily arrivals and ensure all reservations are fully confirmed, especially during peak periods.
  • Maximise revenue through strategic upselling and adherence to cancellation/no-show policies.
  • Stay fully informed on room types, facilities, promotions, rates, and all third-party booking channels.
  • Communicate booking details and guest requirements to Operations, Sales, and Front Office teams.
  • Identify and share sales leads; assist with pre-bookings for facilities and experiences.
  • Build strong professional relationships with guests, agents, and internal staff.
  • Uphold service standards, maintain a positive attitude, and support general departmental requirements.
Core Criteria:
  • Matric; hospitality or travel/tourism qualification advantageous.
  • 2–3 years' experience in a reservations role, ideally within a luxury or 5-star environment.
  • Knowledge of PMS systems and solid understanding of OTAs.
  • Must live in Stellenbosch or its immediate surrounds.
  • Strong sales ability with a guest-focused approach.
  • Excellent communication skills—written and verbal.
  • Organised, detail-oriented, and able to work under pressure.
  • Proficiency in English; additional languages beneficial.
  • Willing and able to work rotational shifts, including weekends and public holidays.
  • Strong understanding of domestic/international travel, groups, FIT, and business travel.
This is a live-out position.

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