Reservations and Revenue Manager

5 days ago

Stellenbosch, Western Cape, South Africa Wild Dreams Full time R176 000 - R384 000 per year
A luxurious Estate is looking for an experienced RESERVATIONS & REVENUE MANAGER to join their team.

This role is perfect for an experienced and service-driven Reservations Manager to lead the Reservations Department of their prestigious 5-star luxury hotel. A very exciting opportunity for a dynamic individual with a passion for luxury hospitality and proven track record in managing reservations for high-end properties.

REQUIREMENTS:
  • Grade 12 and relevant tertiary qualification, with 3+ years Reservations Manager experience (within the luxury/5* environment strongly preferred).
  • Strong leadership, communication, and people management skills.
  • Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel.
  • Knowledge of revenue management principles and systems.
  • Exceptional attention to detail and organisational abilities.
  • Guest-focused with excellent interpersonal skills.
  • Ability to work under pressure in a fast-paced luxury environment.
  • Availability to work within opening hours (e.g. public holidays, weekends as required).
RESPONSIBILITIES:
  • Manage and lead the reservations team, providing coaching, training, and motivation.
  • Oversee all aspects of the reservations process, ensuring a seamless guest experience from
    inquiry to confirmation.
  • Maximize room revenue through strategic inventory management and collaboration with the
    Lodge Sales Manager and external stakeholders.
  • Ensure accurate data management, reporting, and system maintenance on Protel Air.
  • Handle VIP bookings, special requests, and problem solving with professionalism.
  • Managing all incoming emails, phone calls and messages as required and ensure all guests
    receive the best service possible.
  • Work closely with other Heads of Departments and  attend meetings, write reports and provide feedback as required.
This is a live-out position.

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