CCTV & Access Control Help Desk Agent (Afrikaans-Speaking Preferred)
4 days ago
Hikvision, a division of Forbtech Group of Companies, is seeking an experienced
Senior CCTV & Access Control Help Desk Agent
to support our nationwide client base. This role requires advanced technical troubleshooting, strong customer service, and the ability to diagnose and resolve issues on Hikvision CCTV and Access Control platforms.
Because many of our clients and internal operations communicate in
Afrikaans
, the ability to speak and write
Afrikaans & English fluently
is essential.
Requirements
Minimum Requirements
- Matric / Grade 12.
- 3–5 years
of experience in CCTV, Access Control, or IT Security Help Desk. - Strong understanding of Hikvision products and platforms.
- Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).
- Strong remote troubleshooting skills with tools such as TeamViewer/AnyDesk.
- Afrikaans & English fluency
required.
Preferred / Advantageous
- Hikvision HCSA or Hikvision Professional certifications.
- CompTIA N+, MTCNA, or basic networking training.
Experience with:
HikCentral Pro
- Hik-Partner Pro
- CCTV network layouts and PoE design
- Access control wiring logic
- Previous experience in a security company, MSP, or technical support centre.
Personal Attributes
- Confident, professional, and calm under pressure.
- Strong analytical and problem-solving ability.
- Customer-focused with excellent communication skills.
- Reliable, disciplined, and solution-driven.
- Able to work independently and as part of a team.
Benefits
20 Years of Business Stability
Career Growth & Technical Development
Strong Company Culture
Financial & Job Security Benefits
Modern Technology Environment
Work-Life Balance
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