Service Desk Agent Mandarin Speaking

1 day ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time R180 000 - R240 000 per year


Service Desk Agent Mandarin Speaking

R30k/month

Sandton, Johannesburg

Our client that specialises in IT Solutions is seeking a dedicated and experienced Service Desk Agent fluent in Mandarin to join their team. The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to handle a range of responsibilities including catching, dispatching, and general First Call Resolution (FCR). This role is crucial in providing timely and effective support to our Mandarin-speaking clients.

KEY RESPONSIBILITIES:

  • Handle incoming service requests and incidents from Mandarin-speaking users.
  • Accurately log and categorize issues in the service management system.
  • Prioritise and escalate issues as necessary, ensuring timely resolution or appropriate dispatch to specialised support teams.
  • Provide immediate assistance and resolution to common technical issues.
  • Troubleshoot and resolve issues efficiently during the initial contact.
  • Follow up on unresolved issues to ensure they are addressed in a timely manner.
  • Deliver exceptional customer service with a focus on clear, empathetic communication.
  • Maintain a high level of professionalism and courtesy while managing user expectations.
  • Document all interactions and resolutions in accordance with company policies.
  • Keep up to date with the latest technology trends and updates relevant to service desk operations.
  • Contribute to the creation and maintenance of knowledge base articles and support documentation.
  • Identify and suggest improvements to service desk processes and procedures.
  • Participate in training and development opportunities to enhance skills and knowledge.

EXPERIENCE REQUIREMENTS:

  • 1-3 years of experience in a service desk or technical support role.
  • Proven track record of managing service requests and resolving technical issues efficiently.
  • Experience supporting Mandarin-speaking users is essential.

SKILL REQUIREMENTS:

  • Strong interpersonal skills with the ability to engage with users effectively and build positive relationships.
  • Excellent verbal and written communication in both Mandarin and English. Ability to convey technical information clearly and concisely.
  • Demonstrated ability to troubleshoot and resolve technical issues independently.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.

QUALIFICATIONS:

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional (MCP)
  • Applicable Skillsoft courses or other relevant technical training

  • Service Desk Agent Italian Speaking

    3 days ago

    Johannesburg, Gauteng, South Africa The Legends Agency Full time R300 000 - R360 000 per year

    Service Desk Agent Italian SpeakingR25k - R30k/monthSandton, JohannesburgOur client that specialises in IT Solutions is seeking a dedicated and experienced Service Desk Agent fluent in English and Italian to join their team. The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to handle a...

  • Level 2 Service Desk Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R90 000 - R120 000 per year

    A South African information and communications technology (ICT) provider that offers voice, data, and cloud solutions to businesses, is seeking a Level 2 Service Desk Agent to provide advanced remote technical support for their clients' VOIP and Connectivity solutions. This role involves handling incoming customer faults and requests via phone and email,...

  • Junior Service Desk Agent

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R150 000 - R250 000 per year

    Junior Service Desk AgentKey ResponsibilitiesRespond promptly to customer contacts via telephone and e-mail.Gather customer and technical information to help describe the nature of the request or incident.Update customer databases with service requests or incident details.Assign service requests to the appropriate technical support groups.Develop and...

  • Service Desk Agent

    7 days ago

    Johannesburg, Gauteng, South Africa Transnet SOC Ltd Full time R140 000 - R220 000 per year

    To provide first line ICT technical troubleshooting, support and resolving to client service request, analyse, diagnose and resolve client faults timeously with which may vary from straight forward to more complex service request/faults. Ensure clients satisfaction to the Transnet community nationally. Respond to large volumes of service request within...

  • Team Lead, Managed Services Client Service Desk

    5 days ago

    Johannesburg, Gauteng, South Africa NTT DATA, Inc. Full time R250 000 - R750 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Team Lead,...

  • Team Lead, Managed Services Client Service Desk

    5 days ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time R250 000 - R450 000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Team Lead,...

  • Spanish speaking Call Centre Agent

    1 day ago

    Johannesburg, Gauteng, South Africa KPMG South Africa Full time R6 240 - R62 400 per year

    Introduction to KPMGRecognized as a great place to work and build a successful career, KPMG provides Audit, Tax, and Advisory services to organizations across today's leading industries. Our growth is driven by delivering impactful results for clients, supported by a culture that nurtures individual development, promotes inclusivity, rewards innovation, and...

  • Territory Sales Agent and Branch Teller

    3 days ago

    Johannesburg, Gauteng, South Africa Mukuru Full time R104 000 - R240 000 per year

    Mukuru is on the lookout for a Chinese/Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg. The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the...

  • IT Help Desk Technician

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R104 000 - R208 000 per year

    Responsibilities:Increase operational efficiency and suggest solutions to enhance cost effectivenessDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectiveResponsible for the timely and effective response of IT Help Desk user queries and problems through...

  • Service Centre Agent

    7 days ago

    Johannesburg, Gauteng, South Africa Novus Holdings Ltd Full time R40 000 - R60 000 per year

    On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.