Customer Success Engineer

1 week ago

Johannesburg, Gauteng, South Africa Dark Trace Full time R90 000 - R120 000 per year
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit

Job Description:

The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.

Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.

What will I be doing:

Act as a Darktrace and security expert and consultant to customers.
  • Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
  • Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
  • Work towards and maintain relevant Darktrace certifications
  • Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
  • Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
Work with customers to learn their priorities and map to technical solutions.
  • Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
  • Document and utilize the values statements and needs of Darktrace customers
  • Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
Work with customers, peers, and stakeholders efficiently and reliably
  • Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
  • Demonstrate confident presentation skills
  • Maintain organized and timely documentation, account administration, and updates of internal systems
  • Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
What experience do I need:
  • 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
  • Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
  • Experience within the cyber security industry preferred
  • Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
  • Confident, polished communicator with a proven ability to build lasting, critical business relationships
Benefits:
  • 23 days' holiday + all national public holidays,
  • Additional day off for your birthday,
  • Medical insurance,
  • Life insurance,
  • Employee Assistance Program.

  • Head of Customer Success

    2 weeks ago

    Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Full time R2 000 000 - R2 500 000 per year

    Company DescriptionSmoke Customer Intelligence is making the world more customer-centric by providing the best multi-channel customer feedback solutions available. Our solutions help companies understand their customers' perceptions of the services they provide, and highlight strengths and weaknesses in the full service offering. We are committed to enabling...

  • Customer Success Engineer

    3 days ago

    Johannesburg, Gauteng, South Africa Darktrace Full time R1 000 000 - R3 000 000 per year

    Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach...

  • UCC Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Gig Engineer Full time R900 000 - R1 200 000 per year

    Overview:We are seeking a highly skilled and experienced Unified Communications & Collaboration (UCC) Engineer to lead the design, implementation, and support of enterprise-level communication and collaboration solutions. The successful candidate will be responsible for deploying and maintaining Microsoft Teams Rooms (MTR) and AV/VC systems, ensuring...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Jem HR Full time R250 000 - R450 000 per year

    Join Jem as a Customer Success Manager This isn't a normal customer success role. It's a chance to sit at the centre of South Africa's fastest-growing HR tech company, helping employers across the country change how they care for their people.At Jem, Customer Obsession isn't a buzzword, it's the reason we exist. Our Customer Success Managers are the front...

  • Customer Success Coordinator

    1 week ago

    Johannesburg, Gauteng, South Africa Tower Group South Africa (PTY) Ltd Full time R120 000 - R180 000 per year

    About the RoleAs the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience.What You'll DoRider Support: Act as the first point of contact for...

  • Customer Success

    3 days ago

    Johannesburg, Gauteng, South Africa Somewhere Full time R250 000 - R500 000 per year

    Type: ​​​​​​​Client Success & Ads SpecialistType: Full-time, Independent ContractorLocation: RemoteWork hours: 9:00 AM – 5:00 PM US Eastern TimeAbout the RoleWe're looking for a highly skilled Client Success & Ads Specialist who can confidently lead client relationships while managing and optimizing digital ad campaigns. This is a dual-scope...

  • Customer Success Partner

    3 days ago

    Johannesburg, Gauteng, South Africa iGuardSA Full time R900 000 - R1 200 000 per year

    About UsiGuardSA is a leading cybersecurity company dedicated to protecting organizations from evolving digital threats. We provide innovative security solutions and exceptional service to ensure our clients' digital assets remain safe.At the heart of everything we do are our core values: Trust, Discipline, and Execution. We earn and maintain the trust of...

  • Customer Success Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Lexdan Select Full time R240 000 - R420 000 per year

    Lexdan Select is assisting a Financial Services company with their search for a Customer Success Manager, based in Johannesburg.The salary range on offer is between R240k - R420k p/a.Responsibilities:Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.Collect feedback from clients through...

  • Customer Success Manager

    15 hours ago

    Johannesburg, Gauteng, South Africa SavageOne Pty Full time R800 000 - R1 000 000 per year

    Title: Customer Success ManagerDepartment: Client ServicesReports To: Business Unit ManagerWork Environment: OnsitePosition OverviewWe are looking for a dynamic and relationship-driven Customer Success Manager to oversee the end-to-end delivery of solutions for key clients within the retail media space. In this role, you will act as the primary liaison...

  • Associate Director Advisory Group: Water

    4 days ago

    Johannesburg, Gauteng, South Africa Gig Engineer Full time R2 000 000 - R2 500 000 per year

    Location:Woodmead, Johannesburg, Gauteng, South AfricaEmployment Type:PermanentOverviewThe Associate Director (AD) plays a critical role within the Water Advisory Group (AG) management team, driving performance, growth, and a positive culture. This position provides strategic, operational, client, and people leadership, supporting the delivery of the AG's...