Customer Success

3 days ago

Johannesburg, Gauteng, South Africa Somewhere Full time R250 000 - R500 000 per year

Type: ​​​​​​​Client Success & Ads Specialist

Type: Full-time, Independent Contractor

Location: Remote

Work hours: 9:00 AM – 5:00 PM US Eastern Time

About the Role

We're looking for a highly skilled Client Success & Ads Specialist who can confidently lead client relationships while managing and optimizing digital ad campaigns. This is a dual-scope role requiring a balance of client success management (communication, reporting, scope oversight) and ads execution (Google, Meta, Pinterest).

You'll be the trusted point of contact for clients - building strong relationships, keeping projects within scope, and ensuring clarity across the team—while also driving measurable results through hands-on ad management. Success in this role means clients feel supported and confident, campaigns are optimized for performance, and reporting is accurate and timely.

Key Responsibilities

Client Management & Success

  • Lead monthly client calls (30 minutes) to review performance, answer questions, and gather feedback.

  • Send call follow-up summaries with next steps and highlights.

  • Build strong, trust-based client relationships with proactive communication.

  • Ensure budgets and hours remain within scope agreements.

  • Review and send monthly reports, summarizing insights and recommendations.

  • Provide regular internal updates on account health, risks, and opportunities.

Advertising Strategy & Execution

  • Manage and optimize ad campaigns across Google Ads, Meta Ads, and Pinterest Ads.

  • Set up campaigns, monitor performance, and make adjustments to meet client goals (ROAS, CPA, CTR, etc.).

  • Stay up to date on ad platform changes and evolving best practices.

  • Collaborate with content specialists to create/refine ad creatives, landing pages, and assets.

  • Ensure campaigns run smoothly and budgets are spent as agreed.

  • Deliver actionable insights to improve client outcomes.

Required Skills & Experience

  • 5+ years in marketing, with proven experience managing client relationships and ad campaigns.

  • Strong understanding of holistic marketing strategy and digital funnels.

  • Expertise in:

    • Google Ads

    • Google Analytics

    • Meta Ads (Facebook/Instagram)

    • Pinterest Ads

  • Skilled in marketing writing and reviewing creative assets.

  • Strong project management skills with ability to keep scopes on track.

  • Excellent communication, relationship-building, and presentation skills.

  • Analytical mindset with ability to interpret data into client-friendly insights.

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