Client Relationship Manager

2 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Our client is an international coaching organisation operating in over 25 countries. They empower leaders, teams, and organisations to optimise their energy, mindset, and performance through science-based coaching and experiential learning. Their programmes are trusted by leading companies worldwide and combine the best of sports performance principles with practical business coaching to drive results in leadership, engagement, and culture.

Role Overview

Our client is seeking a Client Relationship Manager to support their growth and client partnerships in South Africa. The role requires a balance of commercial drive, client relationship management, and project coordination.

The successful candidate will work closely with our client's Sales Director and coaching team to develop new business, nurture existing client relationships, and coordinate the delivery of coaching programmes.

Type: Full-time, permanent
Location: Cape Town

Work Place: Onsite
  

Requirements

  • Bachelor's degree in Business, Marketing, Communication, Psychology, or related field.
  • 2–4 years' experience in B2B sales, account management, or business development, ideally within training, consulting, HR, or professional services.
  • Excellent verbal and written communication skills; confident in presenting to senior stakeholders.
  • Proactive, organised, and comfortable managing multiple priorities.
  • Strong interpersonal skills and a relationship-driven approach.
  • Passion for human performance, leadership, and learning & development.

Responsibilities

  • Build and maintain strong relationships with clients and prospective organisations.
  • Support the full commercial process: prospecting, proposal development, negotiation, and follow-up.
  • Coordinate with internal coaches and facilitators to ensure seamless programme delivery.
  • Prepare client presentations, proposals, and contracts.
  • Update and manage the CRM system (HubSpot) to track all client interactions.
  • Assist with event coordination, marketing initiatives, and client communication.
  • Identify opportunities for client growth and long-term partnership development.

Working Environment & Culture

  • Small, entrepreneurial, and international team culture.
  • Exposure to a diverse range of industries and leadership contexts.
  • Learning opportunities through direct collaboration with experienced business coaches.
  • Emphasis on energy management, self-leadership, and high-performance teamwork.

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