Tasting Room

3 days ago

Franschhoek Western Cape, South Africa Rickety Bridge Full time R900 000 - R1 200 000 per year

Position Overview

We are seeking an experienced and passionate Tasting Room & Wine Club Manager to lead the guest experience and drive direct wine sales at our award-winning Wine Estate. This role combines leadership, hospitality excellence, and data-driven management to ensure that every guest interaction reflects the quality and character of our wines.

The ideal candidate will have a proven track record in luxury hospitality or wine environments, with hands-on experience in Commerce7, BC, and Tablet POS systems.

Key Responsibilities

  • Lead the day-to-day operations of the tasting room, ensuring an elevated, seamless, and memorable guest experience.
  • Recruit, train, and motivate a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement.
  • Deliver premium, personalized wine tastings and experiences through expert storytelling, product knowledge, and warm hospitality.
  • Oversee the management and growth of the Wine Club, ensuring exceptional member engagement, retention, and sales performance.
  • Collaborate with the Sales, Marketing, and Events teams to support estate promotions, private functions, and targeted sales initiatives.
  • Manage and maintain the accuracy, presentation, and functionality of Commerce7, BC, and Tablet POS systems.
  • Ensure effective stock control, product presentation, and merchandising aligned with brand standards.
  • Manage guest feedback, group bookings, and VIP engagements with professionalism and attention to detail.
  • Monitor and report on sales performance, visitor data, and team productivity, providing strategic insights and recommendations to leadership.
  • Uphold compliance with health, safety, and service standards across all tasting room operations.

Job Type: Permanent

Work Location: In person

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