Technical Support Assistant

2 weeks ago

Centurion, Gauteng, South Africa NextCareers Full time R104 000 - R156 000 per year

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Closing Date:

Job Details

DivisionCentral

Business UnitIT

Minimum experienceEntry Level

Company primary industryE-Learning

Job functional areaInformation Technology

Contract term12 months

Job Description

An educational company in Centurion is currently looking to hire an individual with exceptional communication and analytical skills to join our team for a 12-month contract (January – December 2026) as a Technical Support Assistant. The ideal candidate should display the desired level of technical competency and eager to learn.

REQUIREMENTS

Bachelor's degree or final year in IT, Engineering and/or related field (with limited subjects in 2025).

Proficient in MS Excel, SQL Server, MS Word & MS Projects.

Well-spoken with a good command of English and Afrikaans verbally and in written communication.

Must be detail-orientated and analytical.

DUTIES

Diagnose system related problems and where necessary escalate the problem to the relevant system providers.

Support departments with system-related queries.

Provide ongoing support on project solutions to operational teams.

Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.

Identify areas for project requirements to address ongoing issues.

Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.

Provide general reporting on trends and productivity.

Assist with report creation, interpretation and, where necessary, restructuring of data.

Prioritize tasks.

Apply a systematic approach to problem solving.

Coordinate the required resources in the respective team to resolve issues effectively.

The position is based in Centurion.

The candidate will be required to work 25 hours per week.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

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