Operations Excellence Analyst

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an Operations Excellence Analyst you'll be identifying inefficiencies, driving process improvements, and enabling strategic initiatives across functions and regions.

What you'll be doing

As part of your role, your responsibilities will include:

• Analyse business processes and operational gaps to identify inefficiencies and improvement opportunities
• Conduct root cause analysis and lead continuous improvement initiatives to reduce friction and enhance customer experience
• Map and optimise workflows to improve service delivery and operational effectiveness
• Coordinate and support strategic projects from planning through execution, ensuring timely delivery and stakeholder alignment
• Collaborate with internal teams to ensure tools and solutions are delivered according to business requirements and timelines
• Support testing phases including quality assurance, UAT, and post-implementation validation
• Track progress, manage dependencies, monitor risks, and communicate updates and changes to relevant stakeholders
• Build and maintain strong relationships with key vendors, ensuring a clear understanding of their tools and capabilities
• Understand country-specific needs and ensure correct tools, products, and processes are implemented to support local requirements and compliance
• Provide data-driven insights through transformation, visualisation, and analysis to support strategic decision-making
• Stay informed on regulatory, technological, and industry developments to maintain best-in-class practices
• Provide benchmarking analysis, trend identification, and strategic recommendations
• Collaborate with stakeholders to define and prioritize business needs and facilitate workshops to drive alignment
• Monitor and report on performance metrics and improvement outcomes
• Maintain documentation, track milestones, and manage change requests

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Experience in operations within online betting, iGaming, or other regulated digital businesses
• Strong business analysis capabilities including process mapping, requirement gathering, and identifying root causes
• Proven analytical and problem-solving skills with a process-driven mindset and continuous improvement experience
• Experience in project coordination and managing multiple initiatives across cross-functional teams, with a track record of delivering on time and within scope
• Ability to manage stakeholder relationships, drive alignment, and collaborate effectively across compliance-heavy environments
• Proficiency in data analysis, visualization, and reporting using tools such as Excel, Power BI, Microsoft Office Suite (Word, Project, PowerPoint), Jira, Confluence, and other project and data platforms to support analysis and delivery.
• Understanding of testing and QA processes including UAT and post-implementation validation
• Knowledge of regulatory frameworks and operational compliance standards, including AML, KYC, Fraud, and Responsible Gambling
• Ability to manage vendor relationships and understand technical tool capabilities
• Adaptability to support country-specific needs and ensure successful localized implementation
• Familiarity with IT systems and processes for storing, sharing, and retrieving organizational information
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• High attention to detail, accountability, and resilience in fast-paced, high-volume environments
• Demonstrated ability to deliver high-quality outputs and maintain effectiveness in dynamic situations
• Customer-first mindset with a strong focus on enhancing the player journey

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on