Functional Analyst/IT Business Analyst

1 week ago

Johannesburg Metropolitan Area, South Africa Linkfields Innovations (Pty) Ltd Full time R900 000 - R1 200 000 per year

Job description

We are seeking an experienced
Business & Functional Analyst
with strong expertise in operational and system-driven environments related to
policy administration, claims processing, underwriting, and customer management
. The ideal candidate will bridge the gap between business operations and technical implementation—translating functional needs into scalable system solutions and actionable insights.

Key Responsibilities

  • Partner with business users and technical teams to
    gather, document, and analyze
    business and functional requirements.
  • Translate business objectives into detailed
    functional specifications
    , workflows, and user stories for development teams.
  • Perform
    process mapping, root cause analysis
    , and recommend system or process improvements across key operational areas.
  • Configure and validate system functionalities across
    policy, claims, and customer platforms
    .
  • Support
    data migration, reconciliation, and integration
    efforts between internal and third-party systems.
  • Develop and maintain
    dashboards and analytics
    using tools like
    Power BI, SQL, and Excel
    for trend analysis and performance insights.
  • Participate in
    system testing (SIT/UAT)
    and collaborate closely with QA teams to ensure solution quality.
  • Assist in
    user onboarding, training
    , and system documentation for new or enhanced functionalities.
  • Manage
    change requests, functional testing
    , and maintain up-to-date system documentation.

Key Skills & Experience

  • 4–8 years of combined experience as a
    Business Analyst
    and
    Functional Analyst
    .
  • Strong understanding of
    policy, claims, underwriting, billing
    , and
    data management processes
    .
  • Proven track record in
    system implementation, functional testing, and process optimization
    .
  • Excellent ability to interpret data and produce actionable business insights.
  • Proficiency in
    SQL, Excel, Power BI
    , and experience working with large data sets.

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