Estate Manager

Citra )
is a rapidly growing innovative company of 
talented architects, engineers, contractors and developers
 based in Century City, Cape Town.
Our vision is to create a living environment
 that provides a 
better everyday life
 for present and future generations from all walks of life. We thrive to use 
cutting edge design and technology to build beautiful premium and affordable homes
 of outstanding quality.

At Citra you will experience a dynamic and inspiring environment in an international creative team. Our value chain entails the entire cycle from raw land, urban design, design of residential and non-residential buildings, as well as the construction either through subcontractors or our own internal construction team.

Citra makes extensive use of new technologies. This applies to our own building technology and manufacturing that we continuously further develop and optimize and to all other areas such as the tools for architectural and structural design, and our general working with cloud documents.

In 2023, we transferred over 100 residential units to clients, with plans for more than 200 in 2024 and 400 in 2025. Citra boasts a landbank of 4,000 residential units, with 25,000m² GLA of retail and 30,000m² GLA of light industrial development planned over the next 5-10 years.

Role Summary

We are seeking a 
proactive and detail-oriented Estate Manager
 to oversee the day-to-day operations, maintenance, administration, and statutory compliance of diverse residential estates and sectional title properties. The Estate Manager will act as the primary on-site liaison between 
Citra
 (the management firm), 
residents, trustees/directors,
 and 
service providers
 to ensure efficient, compliant, and high-quality community scheme management.

Key Responsibilities:

The Estate Manager will be responsible for, but not limited to, the following core duties:

• Operational Management:
• Manage and supervise daily operations, including the maintenance, cleaning, landscaping, and general upkeep of common areas.
• Conduct routine, scheduled site inspections, proactively reporting defects, non-compliance, or safety concerns.
• Oversee security personnel, access control systems, and incident reporting procedures.

Maintenance & Planning:

• Coordinate contractors, manage their site access, and ensure contractual service level agreements (SLAs) are met.
• Assist with the development, monitoring, and execution of 
  longer-term maintenance plans
   (e.g., the 10-year plan for BCs) and capital improvement projects.
• Manage the scheme's 
  asset register
   and 
  key control system
   for secure and accurate records.

Governance & Financials:

• Ensure strict 
  statutory and regulatory compliance
   with all relevant South African legislation, including the 
  Sectional Titles Schemes Management Act (STSMA)
   and the 
  Community Schemes Ombud Service Act (CSOSA)
  .
• Actively 
  monitor and control operational expenditure
   against approved budgets, assisting with invoice verification and reporting variances to management.
• Enforce all health, safety, and community scheme rules (Conduct Rules) consistently.

Communication & Administration:

• Handle resident queries, complaints, and communication professionally, ensuring timely resolution and feedback.
• Maintain accurate and organized records, including incident logs, maintenance reports, compliance documents, and communication archives.
• Facilitate communication between residents, trustees/directors, and the scheme's portfolio management team, including assistance with the preparation for and attendance at site-related Trustee/Director meetings.

Skills & Requirements:

To be considered for this role, candidates must meet the following criteria:

• Experience & Knowledge:
• Proven experience in 
  estate, facilities, or building management
  .
• Demonstrable experience with 
  Sectional Title (Body Corporate) and Homeowners' Association (HOA) management
  .
• Working knowledge of relevant South African community scheme legislation (
  STSMA
   and 
  CSOSA
  ) is essential.
• Basic understanding of 
  building fabric, services, and mechanical systems
   (e.g., plumbing, electrical, HVAC) to effectively triage and manage maintenance issues.
• Technical & Soft Skills:
• Strong communication (verbal and written), organizational, and problem-solving skills.
• Financial acumen:
   Ability to read and understand basic financial reports and assist with budget monitoring.
• Demonstrated ability to handle 
  conflict resolution
   and difficult resident or contractor interactions diplomatically.
• Proficiency in 
  google suite
   for reporting and administration. Experience with 
  property management software
   (e.g., MDA, PropSys) is highly advantageous.
• Handyman skills
• Mandatory Checks & Logistics:
• Must provide solid and positive professional references.
• Clear health record.
• Clear credit record
   (required for financial oversight duties).
• No criminal record
  .
• Valid 
  Driver's license
   and 
  own reliable transport
  .
• Desirable Qualification:
• A 
  Certificate in Sectional Title Management (CSM)
   or a relevant tertiary qualification in Property/Facilities Management is highly desirable.

Application

Please email 

 your CV and cover letter by no later than 19 December 2025. We will contact you if your profile matches our recruitment needs.