Customer Care Agent

1 week ago

Port Elizabeth, Eastern Cape, South Africa KFML Holdings Full time R120 000 - R240 000 per year
Job Advert Summary

To provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset.

At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual's contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.

Minimum Requirements
  • Matric or equivalent
  • 1 year of customer service experience preferred (call centre or retail environment advantageous)
  • Basic computer literacy
  • Familiarity with email, chat platforms, and CRM systems
  • Basic knowledge of Google reviews and online customer engagement
  • Proficiency in English
Duties and Responsibilities
  • Answer inbound customer calls in a professional and timely manner
  • Make outbound calls to follow up on customer and store queries, feedback, or service-related issues
  • Respond to customer and store queries via email, WhatsaApp and live chat platforms
  • Monitor and respond to Google reviews and escalate concerns where necessary
  • Log and track customer and store interactions using internal systems
  • Provide accurate product, service, and policy information
  • Resolve customer and store complaints efficiently and empathetically
  • Follow up to ensure resolution and customer satisfaction
  • Maintain a positive, professional attitude in all customer and store interactions

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