Customer Support Agent

1 week ago

Port Elizabeth, Eastern Cape, South Africa Spec-Savers Distribution Full time R104 000 - R208 000 per year

Closing Date 2025/11/06

Reference Number KFM

Job Title Customer Support Agent

Job Type Contract

Business Unit FeverTree Financial Services

Department Call Centres

Number of Positions 1

Location - Town / City Port Elizabeth

Location - Province Eastern Cape

Location - Country South Africa

Minimum Education Level Grade 12 | National Certificate

Job Category Customer Service

Job Advert Summary

The Customer Support Agent will form part of the Applications Department and will be responsible for assisting customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment.

At our company, we live by our ICARE values:
Innovation
,
Collaboration
,
Accountability
,
Respect
, and
Empathy
. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual's contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.

Minimum Requirements

  • Matric (Grade 12)
  • Computer literate (MS Office Suite, particularly Excel)
  • Fluent in English and at least one other South African language

Duties and Responsibilities

  • Assist customers throughout the application process via phone, email, or digital platforms
  • Review and verify application documents for accuracy and completeness
  • Guide customers on any missing or incorrect information to ensure swift finalization
  • Capture, update, and maintain customer information on internal systems
  • Provide timely feedback to customers regarding the status of their applications
  • Escalate any technical or complex queries to the relevant department
  • Collaborate with team members to meet daily application targets
  • Ensure compliance with internal procedures and data privacy standards
  • Strong written and verbal communication skills
  • Ability to work well under pressure
  • Capable of working independently and as part of a team
  • Reliable transport to ensure punctuality

  • Customer Support Agent

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa FeverTree Finance Full time R200 000 - R250 000 per year

    The Customer Support Agent will form part of the Applications Department and will be responsible for assisting customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment.At our company, we live by our ICARE

  • Customer Support Agent

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa KFML Holdings Full time R150 000 - R250 000 per year

    Job Advert SummaryThe Customer Support Agent will form part of the Applications Department and will be responsible for assisting customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment.At our company, we live by our...

  • Customer Care Agent

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa Spec-Savers Distribution Full time R150 000 - R250 000 per year

    Closing Date 2025/11/07Reference Number KFM Job Title Customer Care AgentJob Type PermanentBusiness Unit Spec-Savers South AfricaDepartment Call CentresNumber of Positions 1Location - Town / City Port ElizabethLocation - Province Eastern CapeLocation - Country South AfricaMinimum Education Level Grade 12 | National CertificateJob Category Customer ServiceJob...

  • Sales Agent

    7 days ago

    Port Elizabeth, Eastern Cape, South Africa MJZ DIRECT MARKETING Full time R100 000 - R300 000 per year

    Job Description: Sales AgentMJZ Direct Marketing is seeking a motivated and ambitious Sales Agent to join our team in Port Elizabeth, South Africa. As a Sales Agent, you will be responsible for promoting and selling our products to potential customers, as well as maintaining relationships with existing clients.Responsibilities:Promote and sell company...

  • Installer Technical Support Agent

    3 days ago

    Port Elizabeth, Eastern Cape, South Africa Herotel Sonic Full time R104 000 - R208 000 per year

    Applications are invited for theInstaller Technical Support Agentposition to be based inGqeberha.Purpose Of The RoleSupport Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.Key Performance Areas would include, but are not limited to:Supply...

  • Customer Care Agent

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa KFML Holdings Full time R120 000 - R240 000 per year

    Job Advert SummaryTo provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset.At our company, we live by our ICARE values: Innovation,...

  • Real Estate Agent

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa CPS Properties Full time R420 000 per year

    Fast growing National Estate Agency requires qualified estate agents. We offer favourable commission structures and full admin support and training.We provide agents with listings and leads. Must have own car,cell phone and laptop.No desk fee.Job Types: Full-time, Commission, PermanentPay: From R35 000,00 per monthEducation:Certificate...

  • Residential Agent

    3 days ago

    Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time R80 000 - R120 000 per year

    Job Title: Residential AgentLocation: PEHire Resolve's client is seeking a Residential Agent to join a dynamic team of one of their top clients.Our client is looking for doers, not talkers—people who go the extra mile, excel in customer service, and have a passion for quality products and superb service.Requirements: An enviable track record in salesA...

  • LCL Export Agent

    3 days ago

    Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time R250 000 - R500 000 per year

    A leading Information Technology company is seeking a LCL Export Agent to join their team. The Hamburg LCL Hub Export Agent is responsible for executing Export LCL hub duties in strict alignment with Local, Regional, and Global LCL policies, driving operational excellence, cost leadership, and customer satisfaction. The role is key to supporting LCL growth...

  • OptiPlan: Call Centre Agent

    2 weeks ago

    Port Elizabeth, Eastern Cape, South Africa KFML Holdings Full time R150 000 - R250 000 per year

    Job Advert SummaryA Call Centre Agent serves as a primary point of contact for customers, handling inbound and outbound calls to address inquiries, resolve issues, and provide exceptional customer service. This role demands excellent communication skills, a proactive and solution-oriented mindset, and strong customer-centric approach.  The ideal candidate...