Experienced Customer Support

1 week ago

Cape Town, Western Cape, South Africa Breaze Delivery Full time R80 000 - R120 000 per year

Company Description

Breaze Delivery empowers businesses to scale efficiently through branded ordering apps integrated with the Breaze Driver Network for on-demand deliveries. By offering seamless technological and logistical solutions, Breaze Delivery ensures reliable and timely service. The company is dedicated to helping businesses enhance their customer experience while expanding their reach. Partner with Breaze Delivery to simplify operations and grow your business.

Role Description

This is a full-time, on-site role based in the Cape Town for a Senior Customer Support Representative. The role involves addressing customer inquiries, resolving issues, ensuring customer satisfaction, providing technical support, and analyzing support trends. As part of the team, you will oversee customer needs, deliver excellent service, and contribute to the continuous improvement of the support process.

Qualifications

  • Strong Customer Support and Customer Satisfaction skills to ensure exceptional service delivery
  • Excellent Interpersonal Skills to build and maintain positive customer relationships
  • Experience in providing Technical Support and troubleshooting technical issues effectively
  • Analytical Skills for identifying patterns, improving processes, and addressing customer concerns
  • Experience in mentoring or managing support teams is a plus
  • Proficiency in using customer support platforms and tools
  • Ability to work effectively in a fast-paced, team-oriented environment

  • Customer Support

    6 days ago

    Cape Town, Western Cape, South Africa Cartable Ekasi Full time R150 000 - R250 000 per year

    Customer Support & Marketing InternLocation: Cape Town,Remote OptionDuration: 6 months, with potential for extensionType: InternshipCompensation: TBDAbout the RoleWe're looking for an enthusiastic and motivated Customer Support & Marketing Intern to join our team.This role combines customer service through WhatsApp with marketing and promotional outreach to...

  • Customer Support Expert

    3 days ago

    Cape Town, Western Cape, South Africa Meltwater Full time R72 000 - R103 800 per year

    DescriptionCustomer Support ExpertWhat We're Looking For:Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence...

  • Customer Support Manager

    5 days ago

    Cape Town, Western Cape, South Africa Progressive Edge Full time R250 000 - R500 000 per year

    Customer Support ManagerCape Town (Southern Suburbs)A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational...

  • Customer Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Aerobotics Full time R500 000 - R800 000 per year

    About AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...

  • Customer Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Aerobotics Full time R75 000 - R120 000 per year

    About AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...

  • Customer Support Specialist

    18 hours ago

    Cape Town, Western Cape, South Africa Aerobotics Full time R45 000 - R90 000 per year

    About AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...

  • Customer Support Administrator

    5 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R336 000 per year

    Customer Support AdministratorWork Remotely Supporting a Passionate CommunityCustomer Service | Remote | R28,000/month | 11:00-21:00 SASTAbout Our ClientOur client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay...

  • Customer Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Keen Full time R275 625 - R348 750 per year

    About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

  • Customer Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Keen Full time R240 000 - R420 000 per year

    About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

  • Customer Advisor

    19 hours ago

    Cape Town, Western Cape, South Africa Capita Full time R150 000 - R250 000 per year

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Customer AdvisorJob Description:To achieve customer and client KPI targets in relation to all contacts  ...