Service Delivery Administrator

4 days ago

Cape Town, Western Cape, South Africa Hire Resolve Full time R40 000 - R80 000 per year

Hire Resolve's client is seeking a proactive and detail‐oriented Service Delivery Administrator to join their Service Delivery team. This role is crucial in managing the end‐to‐end process from order placement to successful installation and network connection. As the "eagle in the sky," you will oversee the entire service delivery process, ensuring efficiency, adherence to SLAs, and a seamless client experience.

Responsibilities

  • Act as the primary point of contact for clients, delivering exceptional service that fosters strong relationships and brand loyalty.

  • Oversee the complete service delivery process, from order placement to installation, ensuring timely and efficient execution.

  • Coordinate with internal teams and third‐party partners to guarantee smooth operations and high‐quality service.

  • Manage the delivery network to ensure prompt, reliable, and SLA‐compliant service.

  • Monitor and document all processes, ensuring strict adherence to deadlines and quality standards.

Requirements

  • Strong administrative and communication skills.

  • Exceptional attention to detail with a commitment to quality and deadline management.

  • Proven ability to handle multiple tasks while coordinating with various stakeholders.

  • Self‐motivated and capable of working independently within a collaborative team environment.

  • Previous experience in a similar service delivery or coordination role is essential.

Contact Hire Resolve for your next career-changing move.

  • Salary: negotiable.
  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Rachel van Dyk at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website:   or email us your CV:  [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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