Front Desk Ambassador

1 week ago

Cape Town, Western Cape, South Africa In The City Hospitality Full time

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. We are currently recruiting for an energetic, well-organised Front Desk Ambassador for our 260-room hotel One Thibault located on the Foreshore/Financial District of Cape Town.

PLEASE NOTE: Only candidates with hotel experience in a similar role will be considered. If you do not meet these qualifications, please do not apply.

Key Responsibilities:

  • Must be able to work shifts (early morning through early afternoon, or early afternoon through 10:00pm) on a rotation basis
  • Check-in and check-out of guests
  • Make travel arrangements for sightseeing and tours (concierge services)
  • Receive, store and deliver luggage
  • Perform office duties as required
  • Ability to follow all Company SOP's
  • Liaise with Housekeeping and Maintenance Departments and communicate guest requests in a timely and expeditious manner
  • Receive reservations for accommodation from clients/agents, either in person, online or by telephone, fax and/or email
  • Inform guests of the hotels services and facilities, policies and procedures
  • Deal with enquiries and requests from in-house guests
  • Take messages for guests
  • Finalise guests' bills and issue receipts upon payment on extras account.
  • Place guests' possessions in a safe if requested
  • Follow in-house procedures to help ensure the security of guests and employees
  • Perform general secretarial duties, such as preparing correspondence and attending to incoming calls
  • Participate with in-house guest satisfaction calls via telephone
  • Perform other Front Desk Ambassador duties as required/instructed

Requirements:

  • Friendly and service orientated with a "can do" attitude
  • Always a smile on your face and in your voice
  • Reliable, responsible and dependable to fulfil obligations
  • Excellent communication skills
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Be available shift work (mornings, afternoon or nights) on weekdays, weekends and holidays
  • MUST live within the immediate Cape Town area

Preferred Qualifications and Experience:

  • Grade 12 or equivalent
  • Accommodation Certificate/ Hotel School diploma is advantageous
  • At least 2 years' previous experience in the same or similar position in a 4/5-star hotel
  • Familiar with all duties and procedures in Front Office Department
  • MS Office (Word, Excel and Email) is essential
  • 1 years' Channel manager experience essential
  • Valid Driver's licence
  • Third language is advantageous

Benefits:

  • Professional development opportunities

Application Details:

  • To apply send your CV, head and shoulder photo, qualifications, and references to:
  • Note: If you have not heard back from us after two (2) weeks, please consider your application unsuccessful.

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