Guest Services Supervisor

1 day ago

Cape Town, Western Cape, South Africa HRI Hospitality Full time R120 000 - R180 000 per year

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career

JOB DESCRIPTION

Job Title: Guest Services Supervisor

Department: Front Office

Supervision Exercised:  Guest Services Agent

Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent required.

Experience

  • 1–2 years of hotel front desk or supervisory experience preferred.
  • Knowledge of hotel systems (PEP, Opera, or similar) a plus.
  • Prior supervisory or team lead experience preferred.

Skills and Knowledge

  • Strong leadership and communication skills.
  • Excellent guest service and problem-solving abilities.
  • Ability to multitask and remain professional under pressure.
  • Proficient in Microsoft Office (Outlook, Word, Excel).
  • Knowledge of cash handling and front desk procedures.
  • Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

  • Supervise and assist Guest Service Agents with daily front desk operations.
  • Greet guests warmly and ensure a smooth check-in and check-out process.
  • Handle guest concerns promptly and professionally to ensure satisfaction.
  • Support training and development of front desk staff.
  • Monitor accuracy of cash handling, billing, and shift reports.
  • Coordinate with Housekeeping and Maintenance to ensure room readiness.
  • Maintain a clean, welcoming, and organized front desk and lobby area.
  • Enforce company policies, safety, and brand standards.
  • Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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