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Network Engineer Level 1

2 weeks ago

Johannesburg, Gauteng, South Africa Massmart Full time R900 000 - R1 200 000 per year

"We encourage people with disabilities to apply."

Summary:

The Networks Engineer (Level 1) is a complex technical role with responsibility to optimize, administer and maintain computer networks and related systems. Responsibilities include the planning, implementation, and engineering of network systems to ensure operational stability

FUNCTIONS / RESPONSIBILITIES:

Network Operation and Optimization

  • Establish the networking environment by directing system installation and defining, documenting and enforcing system standards
  • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
  • Secure network systems by establishing and enforcing policies, and defining and monitoring access
  • Report network operational status by gathering and prioritizing information and managing projects
  • Ensure the provisioning of 3rd line support - liaise with project management teams, third-line engineers and service desk engineers on a regular basis
  • Analyzing incidents or requests and handling escalations of unresolved complex issues

Service management

Manage Capacity Utilization and service delivery by:

  • Ensuring that Customer expectations and services provided are managed in terms of existing Service Level Agreements (SLAs)
  • Presenting and implementing innovation solutions
  • Identifying opportunity to automate repetitive tasks and to reduce call volumes, save time and improve the overall service offering
  • Implement projects in accordance with agreed policies, procedures and ensure that all project deadlines are met

Cost Management

  • Provide inputs into the financial plan and budget for the Networks stream.
  • Control Project Cost Variances by ensuring that:
  • Project costs are managed against time and resource allocations
  • Strict adherence to Cost controls when implementing Projects to ensure that budget variances are pre-authorized in terms of existing governance and financial policies.

Human Capital Management

  • Train more junior support team members through mentoring and assisting with performance planning & evaluation.
  • Continuously strive to develop the skills and knowledge of self and others; for example, sharing reference material, presenting in innovation and team training sessions etc.

Strategic Planning

  • Providing Technical inputs / requirements into areas that require improvement, new hardware or software
  • Participate in any Change Management activities needed to support all IT Infrastructure changes in order to minimize

Network system disruptions

  • Develop tactical plans for various classes of network assets

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

Academic Qualifications and certifications:

  • Bachelor's Degree or National Diploma, in Computer Science, Information Technology, Management Information Technology, Systems Engineering or related qualification.
  • Advanced technical certification on Networking
  • Cisco
  • Fortigate
  • Additional certification would be beneficial but not compulsory: ITIL Foundation Certification
  • Years of experience: 5-7 years' working experience of which at least 3 years should be at a senior engineer level or higher.
  • Has knowledge and experience in: Supporting a complex network and communications infrastructure environment ranging from 400 – 1000+ network devices across 100's of sites

"Employment Equity Policy Requirements may be applicable