Specialist Network Engineer

3 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R1 100 000 - R2 200 000 per year


Specialist Network Engineer - L3

ROLE RESPONSIBILITIES:
  • Design, implement, and maintain Network environments.
  • Day-to-day support of our customers Network environments.
  • Ability to perform both project and support work on the Cisco Networks environments.
  • Troubleshooting high-level technical faults and updating clients and stakeholders on progress.
  • Regularly update The Company ticketing system Service Now / Autotask with quality notes.
  • Perform project-related duties for new & changing infrastructure deployments required by clients.
  • Assisting, mentoring, and training less experienced engineers with technical escalations and upskilling.
  • Providing input to customer-facing Technical Incident Reports.
  • Capturing repeat faults and undertaking root cause analysis.
  • Proactive identification of fault trends.
  • Working to industry-standard project methodologies.
  • Development & maintenance of low-level and high-level designs.
  • Development & testing of operability and supportability for new migrations.
  • Development of peer relationships with key suppliers.
  • Working closely with the Team Leader (TL) on continual improvement programs.
  • Provide technical expertise to TL and assist with technical skills evaluation of other engineers.
  • Work with the other departments to understand and share technical strategy.
  • Complete customer Change Requests, impact & risk analysis, and implement out-of-hours if required.
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve support.
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
  • Where required perform the Lead Engineer role for some of The Companys clients for support and projects.
  • To stay up to date and accredited with the current technologies.
QUALIFICATIONS:
  • National High School Senior Certificate (or equivalent)
  • Graduate or qualified by experience
  • Cisco CCNP - mandatory
  • Cisco CCIE - preferred, but not mandatory
  • ITIL v3 Foundation - preferred, but not mandatory
EXPERIENCE:
  • Minimum 10 years of general IT support experience
  • Minimum 8 years of dedicated networking/security experience
  • Expert in designing, configuring, and troubleshooting routing, switching, security, and wireless
  • Expert in designing, configuring, and troubleshooting MPLS and/or SD-WAN
  • Deep in-depth knowledge of troubleshooting network environments
  • Experience in managing major incidents in collaboration with Major Incident Management (MIM)
  • Experience with Change Management
  • Extensive experience with and knowledge of trace analysis, Wireshark & packet capture
  • Experience in managing a Data Centre
  • Extensive experience in putting together effort costs for project work

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