Network Operations Engineer
4 days ago
1 day per week remote | Permanent role
My client is a leading enterprise connectivity provider in a hands-on, highly technical role within their Network Operations team. This is your chance to take ownership of core network infrastructure, drive high-availability performance, and influence network architecture and operational strategies.
You'll work on complex, carrier-grade networks, troubleshoot advanced multi-technology environments, and mentor junior engineers — all while enjoying a hybrid work setup (1 day remote per week). This role offers exposure to cutting-edge networking technologies, regulatory compliance (ICASA, POPIA), and professional growth opportunities in a collaborative environment.
Why this role is exciting
- Be the go-to expert for critical network infrastructure and technical delivery.
- Work on carrier-grade networks with Cisco, Juniper, Fortinet, and APN services.
- Lead operational improvements, incident resolution, and knowledge transfer.
- Enjoy career development and certification support while shaping the future of network operations.
Key Responsibilities
- Deliver advanced technical support across routers, switches, firewalls, APN services, and wireless access points.
- Lead network troubleshooting, voice patching, and change management in line with ITIL and best practice frameworks.
- Collaborate with internal teams, vendors, and clients to translate business needs into effective technical solutions.
- Maintain and enhance technical documentation and operational procedures.
- Act as a senior escalation point, providing mentorship and leadership within the team.
- Ensure regulatory and security compliance (ICASA, POPIA, and related standards).
- Drive continuous improvement and stay ahead of emerging technologies within the telecoms and infrastructure landscape.
- 5 - 7 years relevant experience
- Advanced knowledge of routing and switching protocols (BGP, OSPF, MPLS, VLANs, STP).
- Strong background in network security (firewalls, VPNs, IDS/IPS, threat mitigation).
- Hands-on experience with Cisco, Juniper, and Fortinet technologies.
- Proven ability to troubleshoot complex environments (IP, voice, cloud, SD-WAN, hybrid).
- Excellent communication, documentation, and stakeholder engagement skills.
- Leadership mindset with mentoring experience and a passion for operational excellence.
- Bonus: Experience with APN, RADIUS, and automation scripting.
- CCNP / CCIE, JNCIA / JNCIP, ITIL Foundation
- Certifications in Security (CISSP, Fortinet NSE) or Cloud Networking (Veeam, VMware)
- Reliable, high-availability network and hosting environments
- SLA-aligned incident resolution and service delivery
- Clear documentation and knowledge sharing within the team
- Continuous improvement of network performance and processes
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