Complementary Products Administrator

6 days ago

Centurion, Gauteng, South Africa c0b5384a-a2b7-4f32-8cf4-c2df6e0c4a4d Full time R320 000 - R360 000 per year

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To provide efficient administrative and operational support in the co-ordination, preparation, and distribution of complementary product packs.

Requirements

  • Matric

  • 2 - 3 years of client service and administration experience

  • Good writing and communication skills

  • Good understanding of the industry would be an advantage

  • Knowledge of Oracle System would be an advantage

  • Proficiency in Microsoft Office is essential

Duties & Responsibilities

  • Compile complementary product packs and prepare for distribution via courier partner

  • Record queries and interactions on the workflow system as required

  • Liaise with other departments to resolve queries

  • Liaise with clients (telephonically and via written correspondence) for gathering information and handling queries

  • Liaise with courier partner regarding the delivery of packs

  • Manage work volumes in line with Service Level Agreements (SLAs) and ensure these are maintained

  • Respond timeously to escalations regarding complementary product packs

  • Stock control and stats recording

  • Any additional ad hoc functions that may be required from time to time

Competencies

  • Examining InformationTo provide efficient administrative and operational support in the coordination, preparation, and distribution of complementary product packs.

  • Producing Output

  • Checking Things

  • Managing Tasks

  • Meeting Timescales

  • Taking Action

  • Following Procedures

  • Team Working

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