Ecommerce Specialist

6 days ago

Brackenfell, Western Cape, South Africa CHENSHIA GROUP Full time R400 000 - R800 000 per year

Position Summary

The E-Commerce Specialist is responsible for managing, growing, and nurturing relationships with key retail and/or e-commerce partners. They ensure client satisfaction, develop strategic account plans, drive sales growth, and support brand visibility.

Key Responsibilities:

Account Management:

  • Serve as the primary point of contact for designated e-commerce accounts.
  • Build and maintain strong, long-lasting relationships with clients, proactively understanding their business needs.
  • Coordinate closely with internal teams (operations, logistics, and catalogue management) to ensure efficient execution of client requirements.
  • Ensure stock availability, accurate pricing, and alignment of promotional campaigns with client needs and inventory strategy.
  • Ensuring timely and professional communication with clients, addressing queries efficiently and maintaining compliance with all merchant SLA metrics

Sales Growth:

  • Develop and implement strategic account plans to achieve revenue targets.
  • Identify and pursue upselling and cross-selling opportunities based on product assortment.
  • Monitor sales performance, analyse trends, and adapt strategies to maximise opportunities for growth.

Catalogue and Marketing Coordination:

  • Support product listings, ensuring accuracy and optimal visibility.
  • Ensure product content, images, and descriptions align with brand guidelines and effectively drive customer engagement.
  • Ensure all product listings are fully compliant with merchant platform guidelines and SLA metrics, including image, content, category, and policy requirements

Brand Representation and Market Intelligence:

  • Ensure brand presentation across e-commerce accounts aligns with the company's strategy and guidelines.
  • Conduct market analysis, monitor competitor activities, and propose proactive strategies to maintain competitive advantage.

Reporting:

  • Prepare and present regular sales forecasts and performance reports to management.
  • Track and report KPIs such as sales targets, growth percentages, new account acquisitions, and client retention rates.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Marketing, E-commerce, or related fields required.
  • 2-5 years' experience in sales, e-commerce account management, or related digital commerce role.
  • Proven track record of achieving or exceeding sales and growth targets.
  • Excellent interpersonal, communication, and negotiation skills.
  • Strong analytical and problem-solving abilities.
  • Digital marketing, data analysis or project management related certifications are a plus.
  • Proficiency in MS Office (especially Excel), CRM software, and familiarity with e-commerce platforms.

Personal Attributes:

  • Customer-focused mindset.
  • Proactive, driven, and results-oriented.
  • Effective team player with strong collaborative skills.
  • Adaptable and responsive to rapidly changing market dynamics.

Send your CV to with subject "Marketing – Your Name." Please include: notice period, current salary plus salary expectations.

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