Application Support Specialist I

2 days ago

Brackenfell, South Africa Shoprite Group Full time

**Purpose of the Job**:
To plan, manage and support tactical IT projects and perform all support activities within the specified areas.

To plan and manage all activities within the area of technology and within his/her responsibility

To ensure timely and effective communication with the project team, the project stakeholders and the business support users

To effectively manage the day to day IT operations within the specified area

To efficiently manage vendor relationships and deliverables within the specified IT environment

**Job Objectives**:
To plan and manage all activities within the area of technology and within his/her responsibility

Monitor and control allocated human and material resources

Manage re-active tasks

Planning, managing and controlling projects within the specified environment

Managing Third-Party software releases

Do Software configuration

Contribute to Design of Software enhancements

Liaise with relevant teams and drive infrastructure enhancements

Drive Change control process

Manage project dependencies, team and stakeholder relationships as it relates to the project

Co-ordinate and integrate activities across multiple functional lines

Provide back-up to relevant managers

To ensure timely and effective communication with the project team, the project stakeholders and the business support users

Liaise with other managers within the ICT functions and within the business

Manage user expectations through regular communication with the user group

To effectively manage the day to day IT operations within the specified area

Create procurement orders and change requests

Follow-up of procurement orders and change requests

Monitoring and following up of all open service desk calls

Identify and resolve any support call trends

Handle any relevant support issues

User Support in the specified area

2nd Level Support for specified area; support for 1st level support on service desk

Train 1st level support

To efficiently manage vendor relationships and deliverables within the specified IT environment

Investigate new technologies within the specified area

Manage software bug and Enhancement lists with vendors

Vendor call management

Manage SLA with vendors

Schedule change requests with vendors

**Qualifications**:
IT Related Degree/National Diploma

**Experience**:
**JOB RELATED EXPERIENCE**

**Time**

**Essential**

**Desirable**

Experience within an IT support management position

5 years

X

Experience in a retail or wholesaler industry

5 years

X

Experience supporting, developing or enhancing ecommerce software

2 years

X

2 years

X

Experience with a warehouse management ERP systems. (e.g. PosiTill, Navision, Oracle, Korber)

2 Years

X

**Knowledge and Skills**:
**JOB RELATED KNOWLEDGE**

**Time**

**Essential**

**Desirable**

Broadly skilled in information and communication technology

5 years

X

Knowledge of all stages of systems development from specification to implementation

5 years

X

Exposure to vendor management

3 years

X

IT Change management

5 Years

X

Exposure to Project Management

X

Software development Background (E.G: SQL,.Net and App development)

X

**Applicant Feedback Policy**:

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