Analyst Customer Engagement

Dynamics of the RoleAs a Client Services Analyst, you are the custodian of client and sales engagement for TransUnion working as a key contributor to the Batch Credit Services team. You will be responsible for partnering with the sales team, stakeholders and managing client relationships jointly with sales by leading the execution, accountability, optimization and proactive enhancement of Batch technical delivery. By ensuring that TransUnion's Batch data is, secure, relevant, accurate, and compliant and of high quality, you will be contributing to the long-term sustainability, growth and profitability of TransUnion's solutions. You will also be expected to partner with the management team to identify opportunities for efficiencies and risk mitigationThe Team's FocusTransUnion works with businesses and consumers to gather, analyze, and deliver critical information needed to build strong economies around the world. We help >45,000 businesses manage risk, and 500 million consumers understand and manage credit.To enhance the focus, we require a dedicated, driven, flexible and passionate client services analyst that can use a structured approach to deliver customer solutions that is underpinned by our technology capabilities, adhering to documented and industry best practices and complies with TransUnion's governance standards.How You'll ContributeRequirements Gathering & ComplianceCollaborate with multiple teams and stakeholders to gather and review batch processing requirements.Ensure all batch requests comply with established rules and standards.Understand customer data usage to recommend appropriate products.Training & Knowledge ApplicationApply learnings from training to solve live order issues.Document solutions and processes for future reference.Avoid repetitive queries by leveraging existing knowledge.Communication & CollaborationCommunicate effectively and timely with sales, customers, and internal teams using appropriate channels.Maintain professional communication across all interactions.Reach out to managers and peers when clarification is needed.Proactively inform stakeholders of any delays or risks.Order ManagementManage all orders efficiently, ensuring deadlines are met.Validate batch fulfillment system setup and output based on customer requirements.Audit results through direct customer communication.Process Improvement & Problem SolvingReview and optimize processes for continuous improvement.Gather information efficiently and recommend persuasive solutions.Identify risks and challenges that may impact customer experience.Teamwork & Relationship BuildingBuild strong relationships within the team.Learn and adopt best practices from peers.Manage conflicts constructively with stakeholders and team members.Technology & ExpertiseUnderstand the capabilities of relevant technologies with support.Serve as a subject matter expert on client engagement processes.Support training initiatives for stakeholders and sales teams based on identified trends.FlexibilityPerform other related duties as assigned.What you'll bring:Minimum of 5 – 10 plus years of business/industry work experience including system and process.Minimum of 5 – 10 years in a customer facing role and an understanding of how to support customer needs within the constraints of TU's controlled environment.Exceptional interpersonal and communication skills – active listening, verbal communication, written communication and presentation skills.The position requires effective communication (both written and verbal) throughout the organization as well as with external customers.Work creatively and analytically in a problem-solving environmentAbility to prioritize and complete multiple tasks concurrentlyGood time managementEffective conflict managementCommunicate effectively with team as well and internal and external customersEscalate issues when appropriateUnderstand and interpret requirementsAnalyze and document requirements to enable process designs.Follow guidelines set by complianceIdentify opportunities for improving existing processesCan work independently when necessary, but also able to work within a teamBuild good working relationships with peers and cross-functional teamsBe available over weekends and public holidays (This will be rarely be required and communicated up front)What we offerWe aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the clients we serve. We believe in the power to achieve and are taking it in bold new directions.Who we areA global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our clients succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We're on an exciting journey and you can be a part of it. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.